SAP Support

Join the Finance Support Team at our Singapore-based Global CoE, where you will play a vital role in providing Level 2 functional support for Finance and Operations applications. Each analyst has a designated primary focus area, and for this position, it will be Finance Core - FICO. However, all team members are expected to assist with incoming tickets across the complete range of Finance and Operations applications, fostering a collaborative environment to ensure issues are resolved effectively while utilizing vendor partners for specialized expertise as necessary. This position is integral to the management of incidents, changes, problems, and releases, ensuring that Finance and Operations applications remain stable, compliant, and continually enhanced.

PRIMARY FOCUS - FICO

. Provide support for SAP S/4HANA Finance (FICO) modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Controlling (CO).

. Guarantee precise financial postings, reconciliations, and reporting.

. Supervise integration points with other modules such as Sales & Distribution (billing to AR), Materials Management (MM), and Operations.

. Assist with financial close activities, ensuring system readiness and data accuracy.

JOB RESPONSIBILITIES & DUTIES

Details

. Deliver Level 2 support for Finance and Operations applications via ITSM processes (incidents, service requests, changes, problems, releases).

. Oversee enhancements and problem investigations, ensuring root cause analysis and permanent resolutions.

. Evaluate vendor deliverables, including functional designs, configurations, and fixes, to ensure they meet Finance/Operation requirements and CoE standards.

. Manage UAT activities related to Finance/Operation changes, including test case preparation, user coordination, and deployment validation.

. Collaborate with the Finance Support Lead, fellow analysts, regional CoEs, and vendors on upgrades, release testing, and cross-functional enhancements.

. Maintain comprehensive documentation, SOPs, test scripts, and knowledge-sharing materials for Finance support.

. Ensure adherence to governance, audit, and statutory requirements in all Finance system activities.

. Engage with Group Finance, entity finance teams, Operations teams, and auditors to align solutions and address issues.

. Participate in team training and cross-learning sessions to enhance shared expertise and redundancy.

KEY RELATIONSHIP

Internal

. Finance Systems Support Lead (Global CoE)

. Other Finance Support Analysts (FICO, Treasury, Planning, SD, Operations)

. Group Finance and entity finance teams

. IT Governance, Cybersecurity, and Infrastructure teams

External

. Managed Service Providers and consulting partners (e.g., Abeam)

. Product Support Teams (e.g., SAP, Oracle, Kyriba Support)

. External auditors

. Other relevant stakeholders

BUSINESS IMPACT

Contribution

. Promotes the stability and compliance of Finance and Operations applications on a global scale.

. Minimizes downtime and enhances SLA adherence through efficient issue resolution.

. Builds internal capabilities for Finance system support, reducing reliance on vendors.

. Facilitates accurate and timely financial closing, reporting, and compliance efforts.

. Ensures that enhancements and changes are thoroughly validated, tested, and deployed with minimal disruption.

KNOWLEDGE, SKILLS & ABILITY

Min Years of Experience and Knowledge

. At least 3-5 years of experience in SAP Finance application support (S/4HANA).

. Primary knowledge in FICO modules (GL, AP, AR, AA, CO), with the ability to provide coverage in other Finance and Operations areas.

. Familiarity with ITSM processes (incident, problem, change, release management).

Min Education / Other Technical / Professional Qualification Level

. A university degree in Computer Science, Information Management, or a related field.

. SAP Finance certifications are preferred.

Skills and Abilities

. Strong analytical and problem-solving capabilities.

. Competence in supporting financial close and reconciliation processes.

. Proficient documentation, testing, and communication skills.

. Ability to assess vendor deliverables and ensure they meet compliance requirements.

. A collaborative team player, eager to cross-cover and support diverse Finance/Operations domains.