Sales Quality Manager

Job description

• The Sales Quality Manager is a critical role dedicated to ensuring the highest standards of quality across sales, application engineering, and customer service functions. This position involves implementing and maintaining a Quality Management System (QMS) tailored to the sales scope, conducting regular audits, and coordinating both internal and external audits
• We are in the process of identifying a suitable candidate for the role of Sales Quality Manager. This role will be based in Pune / Bangalore and will report to the Head - OE India Sales.

Key responsibilities (or What you can expect in the role)

• Implement QMS for related scope (Sales/Application Engineering/Customer Service)
• Conduct regular audits to ensure sales processes align with organizational standards
• Coordinate/Support Internal (QT13) and LRQA audit
• Coordinate/Support customer audit (PPAP/Complaint/Process sign off/Run at Rate )
• Train/coach for related scope (QMS/Quality Technics/Tools etc), including e-learning
• Report Customer Satisfaction / customer scorecard
• Support to risk assessments (at Automotive level, in ETO projects .)
• Support to secure that Management of Changes are properly handled (Customer Communication and Requirements (PPAP, DVP )
• To drive and monitor Cost of non-Quality process for Sales to achieve the target
• To drive Customer Quality escalations with factories or other related area

Requirements (or We expect you to have/be)

• Quality Assurance and Management. Knowledge of quality management systems (ISO standards, Six Sigma, etc)
• Quality certified auditor
• Leadership and Team Management: Inspire and lead sales teams toward achieving targets, developing and mentoring team members, fostering a culture of growth
• Communication and Negotiation: Strong interpersonal and verbal skills to connect with clients and teams
• Problem Solving and Decision Making: Quickly identify challenges in sales processes and implement solutions
• Quality Control and Process Improvement: Ensure consistent adherence to sales standards and procedures
• Customer-Centric Approach: Focus on meeting customer needs while maintaining quality standards.
• Analytical and Reporting Skills

You will enjoy working here if you (are/have)

• You thrive in leadership roles: Opportunity to lead and inspire a new team, setting the vision and guiding them towards success.
• Proactive and Self-Motivated: You take initiative and are driven to achieve your goals without constant supervision.
• Excellent Communicator: You have strong interpersonal skills and can effectively convey ideas and build rapport with clients.
• Adaptable and Resilient: You thrive in a fast-paced environment and can quickly adjust to changing market conditions.
• Customer-Centric: You prioritize customer satisfaction and are committed to understanding and meeting their needs.