SaaS Application Specialist

JD- SaaS Application Specialist

This position requires hands-on experience with Sprinklr and OneTrust, combined with strong troubleshooting capabilities, effective stakeholder management, and platform governance skills. Experience with Kaltura or other enterprise video management platforms is considered an advantage.

Key Responsibilities

Sprinklr

• Handle day-to-day administration and operational activities within Sprinklr.
• Manage user access, roles, permissions, and platform configuration settings.
• Support social media management, including publishing, engagement, and social listening needs.
• Troubleshoot Sprinklr-related issues and coordinate with internal teams and vendor support when necessary.
• Support reporting, dashboards, and platform adoption initiatives.
• Assist business users with platform-related inquiries and technical issues.

OneTrust

• Support OneTrust configuration and ongoing operational activities.
• Collaborate with website, marketing, analytics, privacy, and development teams to meet consent-management requirements.
• Support cookie consent/banner configurations and preference-management requirements.
• Assist with troubleshooting consent-related issues across websites.
• Coordinate implementation and validation activities with technical and privacy stakeholders.
• Understand how consent management impacts analytics and marketing technologies such as Google Analytics 4 and Google Tag Manager.

Kaltura – Good to Have

• Basic understanding or hands-on exposure to Kaltura or comparable enterprise video management platforms.
• Support video publishing, content management, user/access management, and platform-related requests.
• Coordinate with business and technical teams on video-management requirements and troubleshooting.