Director-IOA

Key Responsibilities

● Client Relationship Management: Serve as the primary point of contact for client leadership across India, maintaining a strong and collaborative partnership. Establish credibility, align expectations, and actively surface opportunities to extend the program’s scope and increase overall value.

● Operational Delivery & SLA Achievement: Own end-to-end program delivery to ensure the team consistently achieves and exceeds key performance indicators (KPIs) and Service Level Agreements (SLAs). Deliver operational excellence and drive efficiency throughout the full sales lifecycle, from customer acquisition through to same-store growth.

● Project Financials: Lead management of the program’s financial performance, including budget governance, forecasting, and profitability oversight. Maintain operations within the agreed financial parameters while identifying opportunities to reduce costs and grow revenue.

● People Experience & Team Leadership: Lead, coach, and motivate a large team of sales professionals and managers. Build and sustain a high-performance, customer-focused culture. Drive initiatives for talent development, retention, and employee engagement to ensure a positive and productive work environment.

● Strategic Planning & Execution: Create and implement strategic sales plans aligned with client objectives and evolving market conditions. Operate effectively in a fast-paced, high-pressure, target-driven environment, using data and actionable insights to support decisions that drive business growth. Required Qualifications & Experience

● 15+ years of B2B sales leadership experience in a high-pressure, target-driven environment.

● Extensive experience in managing large-scale, complex operations, preferably within the digital advertising or technology sector.

● Preference for candidates with direct or vendor experience in Google Ads Sales or Meta Ads Sales.

● Proven ability to manage client relationships at a senior executive level and a strong focus on customer-centricity.

● Exceptional leadership skills with a track record of building, motivating, and managing large, diverse teams.

● Strong financial acumen, with experience in managing P&L and project financials.

● Excellent communication, negotiation, and problem-solving skills.