IBIBM
Regional Talent Acquisition Manager / Global Capability Lead
Malaysia Posted 6 Nov 2026
FULL TIME
Excel
Talent Acquisition
Powerpoint
Human Resources
Recruiting
+9 more
Job Description
Introduction
A career in IBM Consulting is grounded in long-term client partnerships and close collaboration across the globe. You’ll collaborate with leading organizations across industries, helping them shape their future and advance their AI agenda. Backed by strategic partners and powered by robust IBM technology, you’ll have the resources to drive meaningful transformation and accelerate client outcomes. At IBM Consulting, curiosity drives success—you’ll be encouraged to challenge established practices, explore new approaches, and build innovative solutions that deliver tangible results. Our growth-and-empathy culture supports your long-term career development while recognizing and valuing your individual skills and experiences.
Talent & Transformation
In an era where progress is driven by people and experience—and where identifying and developing the right talent is essential—HR is a core engine of business growth. IBM Talent & Transformation helps companies worldwide reconfigure HR functions, including talent acquisition and talent development, to build the talent required for sustained growth.
The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally recognized partner providing recruitment, talent acquisition consulting, and employment branding solutions that transform how businesses attract talent in a highly competitive marketplace. For more than 30 years, we’ve applied deep expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients—delivering exceptional talent acquisition experiences.
Your Role And Responsibilities
These professionals provide operational management of the contractual relationship with the client, covering people, processes, and financials. The role ensures client needs are delivered in alignment with agreed SLAs and KPIs to maintain high levels of client engagement and satisfaction. You will serve as the overall owner for engagement, team development, and delivery performance—while driving service excellence. You should be experienced in forecasting, cost management, Recruitment Process Outsourcing (RPO), talent acquisition (TAO), talent models, business process improvement, work allocation and optimization. The position is focused on driving continuous improvement across all processes. You will be skilled at engaging and influencing senior stakeholders to meet contractual commitments using data, and you must be comfortable presenting to large groups. Requires skills in Talent Acquisition/HRO outsourcing, driving successful outcomes and operational improvements, commercial management, experience of SLAs and KPIs, and the ability to work effectively in a matrix environment.
Accountable for the service delivery to the assigned area of the account, delivering to client SLAs, monthly and quarterly business metrics
Partners with the Delivery Project Executive to ensure effective client stakeholder management
Consults with the Delivery Project Executive and client to identify enhancements
Accurately forecast revenue and cost and work to agreed budgets
Work in partnership with Recruitment Managers to ensure consistent delivery
Manage delivery team performance, professional development and engagement
Responsible for day-to-day management of Talent Acquisition Partners and Recruitment Specialists
Review and approve KPIs for performance and variable compensation
Develop and disseminate strategic insights from program status reports
Execute risk, quality and continuous improvement plans
Obtain high client satisfaction levels and positive NPS scores
Meet weekly, monthly and quarterly production goals and revenue targets
Participate in client update meetings and represent the service to stakeholders
Required Technical And Professional Expertise
At least 10 years experience in Staffing, Recruiting, or Human Resources for agency, in-house, and/or RPO in Asia Pacifi
At least 2 years experience in IT industry/Semiconductor
At least 4 years of experience managing recruitment teams delivering against SLAs, forecasts and budget
At least 4 years experience managing client relationships
Experience LinkedIn & Strong knowledge of the recruitment technology ecosystem (ATS, CRM, automation, AI, analytics).
Degree with proficiency in Excel and PowerPoint
Proven consulting experience in process redesign, digital enablement, and change management.
Tri-lingual capability preferred (English, Chinese & Malay) highly preferred
Preferred Technical And Professional Experience
Interpersonal Relationships
Influencing
Flexibility and Adaptability
Accuracy and Attention to Detail
Managing Multiple Priorities
Conflict Management
Effectiveness Measurement
Communication & Skilled at influencing senior stakeholders and leading cross-functional, global teams.
A career in IBM Consulting is grounded in long-term client partnerships and close collaboration across the globe. You’ll collaborate with leading organizations across industries, helping them shape their future and advance their AI agenda. Backed by strategic partners and powered by robust IBM technology, you’ll have the resources to drive meaningful transformation and accelerate client outcomes. At IBM Consulting, curiosity drives success—you’ll be encouraged to challenge established practices, explore new approaches, and build innovative solutions that deliver tangible results. Our growth-and-empathy culture supports your long-term career development while recognizing and valuing your individual skills and experiences.
Talent & Transformation
In an era where progress is driven by people and experience—and where identifying and developing the right talent is essential—HR is a core engine of business growth. IBM Talent & Transformation helps companies worldwide reconfigure HR functions, including talent acquisition and talent development, to build the talent required for sustained growth.
The Talent Acquisition Optimization (TAO) group is part of IBM Talent & Transformation. We are a globally recognized partner providing recruitment, talent acquisition consulting, and employment branding solutions that transform how businesses attract talent in a highly competitive marketplace. For more than 30 years, we’ve applied deep expertise in global talent acquisition and business process improvement to redesign how skills are identified and recruited for our clients—delivering exceptional talent acquisition experiences.
Your Role And Responsibilities
These professionals provide operational management of the contractual relationship with the client, covering people, processes, and financials. The role ensures client needs are delivered in alignment with agreed SLAs and KPIs to maintain high levels of client engagement and satisfaction. You will serve as the overall owner for engagement, team development, and delivery performance—while driving service excellence. You should be experienced in forecasting, cost management, Recruitment Process Outsourcing (RPO), talent acquisition (TAO), talent models, business process improvement, work allocation and optimization. The position is focused on driving continuous improvement across all processes. You will be skilled at engaging and influencing senior stakeholders to meet contractual commitments using data, and you must be comfortable presenting to large groups. Requires skills in Talent Acquisition/HRO outsourcing, driving successful outcomes and operational improvements, commercial management, experience of SLAs and KPIs, and the ability to work effectively in a matrix environment.
Accountable for the service delivery to the assigned area of the account, delivering to client SLAs, monthly and quarterly business metrics
Partners with the Delivery Project Executive to ensure effective client stakeholder management
Consults with the Delivery Project Executive and client to identify enhancements
Accurately forecast revenue and cost and work to agreed budgets
Work in partnership with Recruitment Managers to ensure consistent delivery
Manage delivery team performance, professional development and engagement
Responsible for day-to-day management of Talent Acquisition Partners and Recruitment Specialists
Review and approve KPIs for performance and variable compensation
Develop and disseminate strategic insights from program status reports
Execute risk, quality and continuous improvement plans
Obtain high client satisfaction levels and positive NPS scores
Meet weekly, monthly and quarterly production goals and revenue targets
Participate in client update meetings and represent the service to stakeholders
Required Technical And Professional Expertise
At least 10 years experience in Staffing, Recruiting, or Human Resources for agency, in-house, and/or RPO in Asia Pacifi
At least 2 years experience in IT industry/Semiconductor
At least 4 years of experience managing recruitment teams delivering against SLAs, forecasts and budget
At least 4 years experience managing client relationships
Experience LinkedIn & Strong knowledge of the recruitment technology ecosystem (ATS, CRM, automation, AI, analytics).
Degree with proficiency in Excel and PowerPoint
Proven consulting experience in process redesign, digital enablement, and change management.
Tri-lingual capability preferred (English, Chinese & Malay) highly preferred
Preferred Technical And Professional Experience
Interpersonal Relationships
Influencing
Flexibility and Adaptability
Accuracy and Attention to Detail
Managing Multiple Priorities
Conflict Management
Effectiveness Measurement
Communication & Skilled at influencing senior stakeholders and leading cross-functional, global teams.
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