Regional Online Platform Program Manager

The Experience Manager will be responsible for translating regional strategies into engaging customer experiences and effective sell-out initiatives. This position involves developing creative methods to enhance the competitiveness of the online channel in local markets. The ideal candidate will possess extensive experience in crafting online experiences and remain informed about the latest e-commerce trends within the region.

Role and Responsibilities

Experience Design and Implementation:

• Convert strategic objectives into actionable features and programs that drive incremental revenue.
• Enhance customer experiences and journeys while collaborating with cross-functional teams (such as product, marketing, and support) to design and implement outstanding customer interactions.
• Work alongside subsidiary leaders and departmental heads to introduce new features and subscription/sell-out platforms.
• Ensure thorough testing is conducted prior to the launch of any feature or platform.
• Oversee the operations of subscription and sell-out platforms.

Thought Leadership and Market Intelligence

• Establish and uphold experience guidelines and standards to guarantee uniformity across all customer touchpoints.
• Analyze customer feedback and data to discover opportunities for enhancing experiences, implementing user testing and feedback mechanisms to validate and refine design concepts.
• Stay informed about the latest e-commerce trends, serving as a thought leader for the team.
• Extract and apply best practices from local subsidiaries and competitors.
• Conduct benchmarking of competitor sell-out platforms and subscription services.

External Partnerships Management

• Identify essential partners that will facilitate the rollout of subscription and sell-out platforms.
• Manage relationships and projects with key partners, overseeing timelines, budgets, and execution.

Skills and Qualifications

• Bachelor's degree in Economics, Business Administration, Psychology, or a related discipline.
• Experience in strategy or management consulting roles is preferred.
• Demonstrated success in managing international/regional projects across various markets and geographies within Southeast Asia.
• Familiarity with collaborating with external finance/payment partners.
• Experience in A/B testing and/or fields associated with Behavioral Economics and UX/UI design psychology is advantageous but not mandatory.
• Ability to thrive in a fast-paced and dynamic working environment.
• Proficiency in Excel and PowerPoint.
• Strong analytical and problem-solving skills.