PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Introduction

A career with IBM Consulting is built on long-term client relationships and close collaboration with teams worldwide. In this position, you will be employed by IBM BPO, part of Consulting, helping drive digital transformation through agile methodologies, process mining, and AI-powered workflows.

You will collaborate with leaders across a range of industries to advance the hybrid cloud and AI journey for some of the world’s most innovative and valuable companies. Your ability to accelerate business impact and drive meaningful change for clients is supported by IBM’s strategic partner ecosystem and the firm’s technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and an ongoing drive to learn are central to success at IBM Consulting. You will be supported by mentors and coaches who encourage you to question the norm, explore ideas beyond your immediate role, and develop creative solutions that deliver breakthrough results across a wide network of clients. Our culture of evolution and empathy supports long-term career growth and continuous learning in an environment that values your individual skills and experience.

Your Role And Responsibilities

As Process Analyst – Order to Cash (O2C), you will manage Accounts receivable activities, including posting and balancing daily cash applications, preparing journal entries, filing records, and performing general account reconciliations. You should be prepared to work in shifts.

Your Primary Responsibilities Include

• Analyze receivable accounts, investigate entries, and support audit preparation activities.
• Participate in netting instructions, Direct Debit runs, rejection of Direct Debit, and Oracle updates.
• Investigate unapplied payments, correct them, and ensure accurate allocation.
• Provide information and respond to customer inquiries related to payments, refunds, and other miscellaneous accounts receivables topics.
• Follow client Service Level Agreements (SLAs) and achieve the required timelines.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Commerce graduate with a minimum of 2-4 years of experience in Order to Cash.
• Expertise in improving cash application automation, increasing touchless cash settlement, and reducing complexity and instability in assigned accounts.
• Demonstrated success in meeting accuracy and timeliness goals, delivering individual and business metrics, and collaborating with customers, sales, and finance to drive improvements.
• Hands-on experience in enhancing cash application automation, maximizing touchless cash settlement, and minimizing complexity and instability in assigned accounts.
  
  

Preferred Technical And Professional Experience

• Proficient in MS Office applications and experience using any ERP software as an end-user.
• Self-directed and results-focused achiever.
• Ability to meet targets effectively.
• Skilled in performing under deadlines and contributing to change management, with strong interpersonal teamwork skills.