Messaging & Collaboration Engineer (M365)

Position: Messaging & Collaboration Engineer (M365)

Location: Singapore (Onsite)

Experience: 8+ Years

Contract Duration: 12 Months (Renewable)

Messaging & Collaboration Engineer (M365)

Position Overview

We are in search of a highly competent and proactive Messaging and Collaboration Engineer to manage, enhance, and secure our enterprise messaging and collaboration framework. This role involves overseeing a sophisticated hybrid environment that includes Exchange (On-Premises/Online), Microsoft Teams, SharePoint, and enterprise voice solutions. The successful candidate will be a proactive problem-solver with a strong ability to automate administrative processes using PowerShell, ensure system reliability, and provide outstanding support in alignment with established SLAs.

Core Responsibilities

Messaging

 Oversee and optimize both Exchange Server (On-Premises) and Exchange Online environments

 Configure and manage mail flow, connectors, and transport rules

 Plan and implement hybrid mailbox migration and coexistence strategies

Collaboration

 Administer and support the Skype for Business Server infrastructure

 Enhance collaboration capabilities within Microsoft Teams

 Facilitate cross-platform user communication and collaboration features

Voice & Unified Communications

 Configure and troubleshoot Microsoft Teams Calling

 Manage Enterprise Voice routing, Direct Routing, and Cloud Voicemail

 Ensure seamless communication across diverse platforms

SharePoint Administration

 Manage and maintain SharePoint farms and site collections

 Conduct patching, upgrades, and lifecycle management

 Establish and enforce governance policies and best practices

 Support hybrid integration with Microsoft 365 services

 Troubleshoot issues within the SharePoint architecture

PowerShell Automation

 Create and maintain PowerShell scripts to enhance automation and efficiency

 Utilize Microsoft Graph API, Teams, and Exchange modules

 Automate bulk operations, reporting, and administrative tasks

Security & Maintenance

 Ensure infrastructure security, including TLS, OAuth, and mail hygiene

 Conduct patch management and system updates

 Oversee certificate lifecycle management, including renewals and compliance

Monitoring & Reliability

 Implement proactive monitoring and alerting systems

 Respond to incidents and take part in an on-call support rotation

 Guarantee high availability and performance of messaging platforms

 Continuously monitor work queues.

 Execute operational tasks to resolve all incidents/requests promptly and within the agreed SLA.

 Identify, investigate, and analyze issues and errors, logging incidents promptly.

 Implement changes with clear identification of risks and create mitigation plans to be documented in the change record.

 Collaborate with various resolver groups (internal and external) such as Service Providers and TAC.

 Proactively identify problems and errors before they affect client services.

 Lead all initial client escalations for operational issues.

 May assist in implementing and testing disaster recovery functions.

Educational Qualifications and Certifications:

 Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

 Relevant certifications in the provided services (certifications enhance a candidate's qualifications for the role).

 Microsoft 365 Certified: Enterprise Administrator Expert

 Microsoft 365 Certified: Teams Administrator / Collaboration Engineer Associate

Required Experience & Skills

 6+ years of experience in Messaging and Unified Communications within enterprise environments

 Strong hands-on expertise in:

 Exchange Server (SE) and Exchange Online

 Microsoft Teams

 Skype for Business Server

 SharePoint SE and online

 Experience with hybrid environments and migration strategies

 Proficiency in PowerShell scripting and automation

 Excellent troubleshooting and analytical skills

Interested candidates can connect on +6586533349 (WhatsApp chat only)