Lead Process Analyst Human Resource Operations Learning Administration

Introduction

Take charge of comprehensive Learning Management System (LMS) administration, overseeing all aspects from course configuration, content deployment, and learner management to testing, reporting, compliance monitoring, stakeholder engagement, and ongoing enhancement of learning operations. Ensure the maintenance of precise learning records and deliver a smooth, effective learner experience across global training programs.

Key Responsibilities and Role Overview

• Design, develop, and maintain courses, classes, curricula, certifications, learning plans, and learning paths within the LMS platform.
• Configure and support instructor-led, virtual instructor-led, and self-paced training programs.
• Upload and manage digital learning content, including SCORM, AICC, xAPI packages.
• Perform comprehensive functional testing prior to deployment to production environments.
• Verify content launch functionality, bookmarking, completion status, passing scores, and transcript updates.
• Conduct User Acceptance Testing (UAT) and regression testing for LMS updates and new releases.
• Manage learner enrollments, including assignment, waitlisting, cancellations, and completion tracking.
• Monitor compliance with certifications and expiration dates.
• Address and resolve queries from learners, instructors, and managers within established Service Level Agreements (SLAs).
• Maintain the integrity of LMS data and ensure accurate training records.
• Create and distribute reports on learner progress, attendance, compliance, and other key learning metrics.
• Support audit processes and ensure adherence to compliance standards.
• Develop Standard Operating Procedures (SOPs), process documentation, and knowledge base articles.
• Coordinate with learning partners, vendors, and content developers to ensure seamless operations.
• Identify opportunities for automation and process improvements to enhance efficiency.
• Assist with scheduling virtual classrooms and managing session logistics.
• Serve as the Subject Matter Expert (SME) for LMS-related issues and handle complex escalations.
• Review and ensure the quality of transactions performed by junior administrators.
• Lead testing cycles, gather stakeholder approvals, and facilitate sign-offs.
• Mentor team members to foster skill development and professional growth.
• Drive governance reviews, manage SLAs, and promote operational excellence.
• Lead LMS transitions, migrations, and transformation projects.
• Manage relationships with leadership stakeholders and participate in client governance forums.

Preferred Education

Master's Degree

Required Technical and Professional Skills

• Graduates with 4-6 years of experience in Learning Administration, HR Operations, or Learning Operations.
• Prior experience working with Learning Management Systems preferred.
• Experience supporting global stakeholders is advantageous.

Additional Preferred Skills and Experience

• Strong knowledge of LMS administration and learning operations processes.
• Familiarity with SCORM, AICC, and xAPI standards.
• Proficiency in MS Excel and reporting tools.
• Excellent communication skills and a strong customer service orientation.
• Analytical mindset with effective problem-solving abilities.
• High attention to detail to ensure data accuracy.
• Effective stakeholder management and collaboration skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Experience with process optimization and root cause analysis.
• Proven training and mentoring capabilities.
• Knowledge of governance management within learning environments.
• Strong leadership qualities and project management skills.