It Support
Job Description
Hello,
Role Title: IT Support
Location: Singapore
Contract Duration: 12 months & extendable (Extension is subject to project requirements.)
Work Mode: Work From Office (WFO)
About the Role:
1. Job Purpose
Provide dependable, high-quality IT support for VIP users, Board members, senior management, and general employees. This position supports end-user computing, software applications, printers, meeting room systems, and corporate events—ensuring issues are resolved promptly, operations remain ready, and service continuity is maintained.
2. Key Responsibilities
IT VIP and End-User Support
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Provide dedicated technical support to VIP users, Board members, and senior management, while also delivering daily IT assistance to general employees.
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Install, configure, deploy, and maintain laptops, desktops, mobile devices, software, and peripherals; troubleshoot hardware, software, operating system, and connectivity issues across supported Windows, macOS, and mobile environments.
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Offer timely, courteous support that minimizes disruption to business operations.
Meeting Room, AV and Event Support
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Carry out routine meeting room health checks and prepare/test AV equipment, including displays, microphones, cameras, audio systems, and video conferencing solutions.
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Provide pre-meeting checks and on-site technical support for Board sessions, executive meetings, and corporate events, covering both planned and ad-hoc requirements.
Printer and Peripheral Management
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Install, configure, troubleshoot, and maintain printers and peripherals, including network printing, print queues, secure printing, and follow-me printing services.
Internal
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Perform basic preventive maintenance and operational testing; coordinate with vendors and relevant IT teams on complex issues.
Incident and Service Request Management
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Manage incidents, service requests, and assigned tasks in ServiceNow; ensure ticket updates are accurate, including troubleshooting information and resolution records.
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Track outstanding issues, follow up within agreed timelines and SLAs, and escalate unresolved items to the appropriate IT teams or vendors.
IT Operations, Documentation and Coordination
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Complete daily operational checks, support equipment deployment/replacement, handle collection and inventory updates, assist with office moves, perform IT upgrades, and carry out scheduled maintenance.
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Maintain task trackers, operational reports, and technical records; provide progress updates and complete proper handovers for pending work.
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Coordinate with users, management, IT teams, and vendors; provide user guidance and suggest improvements to service delivery.
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Follow IT policies, information security requirements, operational procedures, and workplace safety guidelines.
3. Skills and Competencies
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Strong troubleshooting, analytical, and problem-solving skills.
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Working knowledge of Windows 11, macOS, mobile devices, laptops, desktops, printers, AV systems, and basic network connectivity.
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Familiarity with Microsoft Teams/Zoom video conferencing and IT service management tools, preferably ServiceNow.
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Strong customer service, communication, and interpersonal skills, including professional and discreet support for VIP users.
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Good documentation, reporting, prioritization, and time management; able to work independently and manage competing priorities.
4. Work Environment and Support Requirements
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On-site support at designated offices for VIPs, Board members, senior management, general employees, meeting rooms, and events.
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Occasional evenings, weekends, public holidays, standby, or on-call support may be required for maintenance, deployments, events, and business-critical activities.
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Work closely with IT teams, vendors, and stakeholders to ensure adequate support coverage and uninterrupted service delivery.
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Provide off-site and ad-hoc technical support for meetings and corporate events as required.
5. Qualifications and Experience
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Diploma or equivalent qualification in Information Technology, Computer Science or a related field.
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Experience in IT VIP support, end-user computing, desktop support, or IT field support.
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Familiarity with Windows, macOS, mobile devices, printers, and meeting room AV systems; ServiceNow experience is an advantage.
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Experience supporting senior management, executive meetings, or corporate events is an advantage.
If this role isn't the right fit for you at the moment, but you know friends or colleagues who might be interested, please feel free to pass this opportunity along!
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