Infrastructure Operations Specialist (Banking, 1-year renewable contract)

Dear Candidate,

If you or someone you know is interested in this opportunity, please submit your CV directly to [HIDDEN TEXT] (preferred method, as high application volumes may lead to some CVs being overlooked).

Kindly be advised that visa sponsorship is currently not available.

Primary Responsibilities

• Take ownership of the operational processes and daily coordination for weekly accelerated patching and urgent 3-day patching cases from start to finish.
• Oversee the entire lifecycle of assigned accelerated patch cycles, from scope confirmation to readiness, testing, deployment, live verification, reconciliation, and closure.
• Manage cycle plans, RACI matrices, action logs, decision deadlines, approvals, dependencies, risks, and escalation statuses effectively.
• Facilitate patch readiness across various teams, including infrastructure, middleware, network, application, security, service recovery, and change management.
• Monitor patch scope, change request readiness, approved exceptions, deferments, exclusions, failed patches, rollback actions, and outstanding validation evidence.
• Coordinate cross-team transitions, escalations, and operational readiness throughout each patching cycle.
• Assist with scheduled overnight, weekend, and public holiday patching tasks, including bridge coordination and handover to responsible decision-makers.
• Establish and uphold standard operating procedures (SOPs), control gates, cut-off times, escalation routes, duty coverage, and exception paths for regular and urgent patching processes.
• Organize process walkthroughs, readiness assessments, dress rehearsals, and transitions into business-as-usual (BAU) operations.
• Compile records for patch case closures and assist in preparing SLA, operational risk, and compliance documentation.
• Ensure that all necessary patching documentation, approvals, validations, and closure activities are finalized within stipulated timelines.
• Identify recurring issues related to processes, ownership, or operations, and communicate improvement needs to relevant tooling, data, and automation teams.
• Contribute to the ongoing enhancement of patching processes, operational controls, and inter-team coordination.
• Maintain effective follow-up with stakeholders and ensure that outstanding actions and dependencies are resolved in a timely manner.

Essential Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 5-8 years of experience in infrastructure operations, patch management, change coordination, service delivery, or technology process governance.
• Practical knowledge of Open Systems administration, including Windows, Linux/Unix, and server patching methods.
• Familiarity with middleware administration and patching for platforms such as WebLogic, WebSphere, JBoss, Apache HTTPD, Tomcat, or similar technologies.
• Experience in coordinating production changes across infrastructure, middleware, and application teams.
• Understanding of change request (CRQ) processes, exception management, risk acceptance, rollback procedures, and post-patch validation.
• Proven experience managing patching tasks across multiple technology teams and coordinating comprehensive operational readiness.
• Strong grasp of patching governance, including scope management, approvals, deferments, exclusions, failed patches, and closure documentation.
• Willingness to support overnight, weekend, and public holiday activities when necessary due to patch windows.
• Excellent documentation, stakeholder engagement, issue triage, escalation, and coordination capabilities.
• Ability to handle multiple patching cycles, dependencies, and deadlines in a dynamic production environment.
• In-depth understanding of SOPs, RACI, control gates, escalation paths, and operational readiness.
• Meticulous attention to detail with a systematic approach to evidence tracking and closure.
• ITIL certification or equivalent service-management experience is preferred.
• Experience in large-scale enterprise infrastructure or financial services environments is a plus.