ID Administrator (2 year contract)

Location: Kaki Bukit/Ubi

Working Hours: Monday to Friday, 8:00am - 6:30pm

Employment Type: 2-Year Contract (Renewable)

Eligibility: Singaporean / PR

Job Overview

This role involves overseeing user access provisioning, modifications, terminations, and conducting access reviews to maintain compliance and precision. You will be responsible for providing user support and collaborating with stakeholders to uphold secure and effective access management practices.

Key Responsibilities

User Access Provisioning, Modifications, and Terminations

• Authorize and retract user access permissions based on approved requests
• Process account request forms to ensure the accuracy of information and secure approvals from the Head of Division and system owner
• Execute approved access requests and confirm their completion
• Inform requestors and document evidence once the request is fulfilled
• Initiate and oversee regular access reviews

Access Review and Compliance

• Obtain access request lists and monthly leaver lists from systems and FM
• Conduct initial checks to pinpoint unnecessary accounts (e.g., inactive for 90 days, former employees)
• Issue reminders to users who have been inactive for over 60 days regarding access to systems
• Carry out sanity checks and compile access review lists by division
• Disseminate review requests to divisions and ensure results are returned with Head of Division approval
• Archive evidence in a central repository following review completion
• Follow up on review outcomes, including requesting new account forms when necessary
• Guarantee that all approved requests are executed according to SOP and within designated timelines

User Support and Coordination

• Engage with users through email or phone to assist them with the proper access request procedures
• Respond to inquiries and deliver clear guidance on access-related issues

Preferred Skills and Qualifications

• Diploma is preferred; NITEC is acceptable as the minimum qualification
• A minimum of 1 year of experience in ID Administration, ideally with stable tenure
• Experience in a contact center, helpdesk, or customer service role (6-12 months) is advantageous
• Candidates with a background in helpdesk or customer service who are interested in Access Administration Management roles will be considered