Hirimg for Customer Support Executive

Voice-Based Customer Support

Position Details

Job Title: Customer Support Executive

Process: Voice

Location: Bangalore

Qualification: 12th Pass / Undergraduate / Graduate

Experience: Freshers & Experienced

Shift: Rotational

Mode: Work from Office

Role Overview

Selected candidates will communicate with customers to understand their needs and provide suitable assistance, ensuring consistent service quality throughout every interaction.

Key Activities

• Conduct customer interactions over phone.
• Address and resolve standard customer queries.
• Share accurate and relevant information according to the process.
• Keep call records and documentation in proper format.
• Escalate complex or high-priority cases to the appropriate team.
• Achieve the defined quality and productivity targets.

Candidate Skills

• Fluency in English and Hindi communication.
• Strong listening skills.
• Polite, professional communication style.
• Basic knowledge of MS Office/computer usage.
• Ability to manage and handle multiple customer queries.

Salary

2 – 4 LPA

Additional benefits include Cab, Incentives & Shift Allowance.

Work Location: Bangalore

Joining: Immediate Joiners Preferred