Head of Digital & Commerce Operations (Global)

Key Responsibilities

• Oversee worldwide operations for major digital platforms, such as AEM, Adobe Commerce / Magento, and commercetools
• Guarantee optimal availability, performance, and operational excellence across all environments
• Manage incident response, platform reliability, and ongoing enhancement initiatives
• Implement a follow-the-sun operational model across India, Malaysia, Ireland, and the US
• Collaborate closely with Engineering, Product, Security, and external stakeholders
• Monitor vendor performance and service delivery in accordance with established SLAs
• Promote cost efficiency, scalability, and long-term sustainability of the platform

Qualifications

• 10+ years of experience in digital, e-commerce operations, or Site Reliability Engineering (SRE)
• Demonstrated leadership of global teams across multiple time zones
• Extensive experience with cloud technologies, observability, and contemporary operating frameworks
• Strong focus on reliability, continuous improvement, and business impact
• Capability to convert technical operations into results that align with Abbott's mission