Google CCAI Developer

Job Overview:

• We are in search of an exceptionally talented Google CCAI Developer who possesses extensive experience in the design, development, and deployment of enterprise-level Conversational AI solutions utilizing the Google Cloud platform.
• The perfect applicant will demonstrate proficiency in Dialogflow CX, Conversational AI, Python-based integrations, API orchestration, and cloud-native application development.
• Experience in transforming contact centers, modernizing virtual agents, and migrating from traditional IVR chatbot systems to Google CCAI is highly desirable.

Main Responsibilities:

• Create, develop, and sustain intelligent virtual agents utilizing Google Dialogflow CX and Google Contact Center AI (CCAI).
• Design voice and chat automation solutions tailored for customer service, sales, technical support, billing, payments, account management, and other contact center applications.
• Configure and oversee intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
• Develop reusable conversational components and frameworks for enterprise chatbots.
• Essential Technical Skills
• Google CCAI Technologies
• Google Contact Center AI (CCAI)
• Dialogflow CX
• Conversational AI
• Virtual Agent Development
• Contact Center Automation

Technical Qualifications:

• Preferred Migration Experience
• Strong preference will be given to candidates with experience in any of the following:
• Migration from Genesys to Google CCAI
• NICE CXone to Google CCAI migration
• Transitioning from Amazon Connect to Google CCAI
• Modernization of legacy IVR systems
• Migration from Dialogflow ES to CX
• Transforming traditional chatbots to Generative AI bots
• Knowledge base migration and redesigning conversational strategies
• Cloud migration projects for contact centers

Preferred Competencies:

Technology->AI-Agentic AI->Google Cloud Contact Center AI->GDF (Google Dialogflow), Technology->Communication->IVR/CCT