Fraud OPerations Agent

Position – Fraud Analyst

Location – Malaysia (Kuala Lumpur)

Contract Duration – 12 Months (Possibility of Extension)

Work Arrangement – Office-Based

Shift Flexibility – Rotational Shifts Available (Including Night Shifts)

Preference for Immediate Joiners

Job Overview:

Fraud Operations specialists are responsible for tracking transactions and assessing customer behavior to detect fraudulent activities, reduce financial losses, and safeguard both clients and the financial institution from fraud.

 Core Responsibilities

1. Transaction Oversight

Examine real-time or batch transactions for irregularities

Identify and report suspicious behaviors (e.g., large transactions, atypical locations)

Utilize fraud detection software and algorithms

2. Fraud Analysis

Investigate flagged alerts to ascertain the presence of fraud

Review account histories, device/IP information, and customer activity

Document results and maintain comprehensive audit trails

3. Customer Engagement

Communicate with customers to validate questionable transactions

Inform customers about fraud risks and preventive measures

Manage disputes and handle fraud claims

4. Fraud Mitigation & Control Measures

Disable compromised accounts/cards

Suggest enhancements to fraud detection rules or systems

Collaborate with risk management teams to reinforce controls

 Required Skills

Technical Expertise

Familiarity with fraud detection technologies (e.g., Actimize, Falcon)

Proficiency in data analysis and pattern identification

Comprehension of banking products (cards, payments, online banking)

 Educational Qualifications

Bachelor's degree in Finance, Commerce, Business, or a related discipline

Relevant experience in banking, fraud analysis, risk management, or operations (1–10 years depending on the level of the role)