Fraud Analyst
Job Description
Position – Fraud Analyst
Location – Malaysia (Kuala Lumpur)
Contract Duration – 12 Months (Potential for Extension)
Work Arrangement – On-site
Shift Flexibility – Rotational Shifts Required (Including Night Shifts)
Immediate Availability Preferred
Job Overview:
Fraud Operations specialists are tasked with overseeing transactions and analyzing customer behavior to detect potentially fraudulent activities, mitigate financial losses, and safeguard both clients and the financial institution against fraud.
Core Responsibilities
1. Transaction Oversight
Examine transactions in real-time or batches for irregularities
Identify and flag suspicious activities (e.g., large transfers, atypical locations)
Utilize fraud detection platforms and rule-based systems
2. Fraud Assessment
Investigate flagged alerts to ascertain if fraudulent activity has occurred
Analyze account histories, device/IP information, and customer patterns
Document findings and maintain comprehensive audit trails
3. Customer Engagement
Reach out to customers to confirm suspicious transactions
Inform customers regarding fraud risks and prevention strategies
Manage disputes and process fraud claims
4. Fraud Mitigation & Controls
Freeze compromised accounts/cards
Suggest enhancements to fraud detection rules or systems
Collaborate with risk management teams to bolster controls
Required Skills
Technical Proficiency
Familiarity with fraud detection software (e.g., Actimize, Falcon)
Ability to analyze data and recognize patterns
Comprehensive understanding of banking products (cards, payments, online services)
Educational Background
Bachelor's degree in Finance, Commerce, Business, or a related discipline
Relevant experience in banking, fraud analysis, risk management, or operations (1–10 years depending on role level)