Executive – Technical Support (SGMY)

Key Responsibilities:

• Promptly and professionally respond to incoming calls, chats, and emails while also initiating outbound calls as necessary.
• Refer complex issues or complaints to senior support staff or supervisors when appropriate.
• Acquire and maintain an in-depth knowledge of the company’s products, services, and policies.
• Assist customers in utilizing products effectively and address any associated concerns.
• Thoroughly record customer interactions within the company’s database or CRM system.
• Maintain high service quality standards to ensure customer satisfaction and loyalty.

Required Skills:

• Minimum Diploma in any discipline (preferably in IT).
• At least 1 year of experience in the call center industry; experience in a similar role is advantageous.
• Experience in technical-related fields is considered a plus.
• Strong proficiency in both spoken and written Bahasa Malaysia and English.
• Recent graduates fluent in Mandarin are encouraged to apply.
• Demonstrate initiative and have the ability to work both independently and collaboratively.
• Ability to thrive in a challenging work environment.
• Contact Centre Operating Hours: 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday).
• This position is exclusively available for local applicants.

Compensation Package:

• Competitive Salary for proficiency in Bahasa Malaysia and English (RM 2800.00).
• Competitive Salary for proficiency in Bahasa Malaysia, English, and Mandarin (RM 3000.00).
• Performance-based bonuses for confirmed staff members.
• Annual Leave entitlement of 15 days.
• Medical Leave entitlement of 14 days.
• Comprehensive medical and hospitalization coverage.

Experience Needed:

• Associate

Work Location:

• Kuala Lumpur, WP, Malaysia.

Type of Employment:

• Full-Time.