Sharepoint support and operationn

Act as a subject matter expert in providing support for SharePoint and Microsoft Teams, particularly within the Administration domain.

Assist with daily incidents and service requests related to SharePoint Online, Microsoft Teams, and other Microsoft 365 services, adhering to established Service Level Agreements (SLA).

Oversee the health, performance, capacity, and other relevant aspects of SharePoint Online, Microsoft Teams, and additional Microsoft 365 services.

Ensure that all operational processes and procedures are properly documented and updated for areas lacking existing documentation.

Create training materials for the SharePoint and Microsoft Teams community based on project requirements.

Conduct basic analysis and troubleshooting for Power Apps and Power Automate solutions.

Engage in the planning and execution of tasks in alignment with business needs.

Apply best practices for Microsoft SharePoint and Power Platform in both on-premise and public cloud environments.

Collaborate and communicate effectively with business users throughout the entire project lifecycle, including requirements gathering, solution design, user acceptance testing (UAT), deployment, and hypercare.