Executive Support Engineer

What You Will Do

• Provide white-glove, first-level technical support for senior executives and eligible employees across applications, software, and hardware
• Deliver hands-on support for onsite and offsite events and meetings, including activities from requirements gathering through smooth, successful execution
• Travel within India and internationally to support executive meetings and other high-priority engagements
• Diagnose, troubleshoot, and resolve issues across a wide range of devices and platforms with urgency and accuracy
• Guide end users through hardware, software, and access request processes in a consultative, friendly, and easy-to-engage manner
• Track and monitor client satisfaction, proactively escalate issues with wide impact, and maintain service continuity through effective incident management
• Ensure adherence to organizational compliance frameworks, including disaster recovery and business continuity standards
• Spot opportunities to improve processes and share feedback that strengthens overall team effectiveness

What You Bring

• 3–6 years of hands-on experience in technical support or executive support environments
• CompTIA A+ certification (or equivalent demonstrated proficiency)
• Exceptional communication skills across written, verbal, and interpersonal channels
• Strong working knowledge of the Microsoft 365 suite, including Outlook, Word, Excel, OneNote, and PowerPoint
• Experience using ServiceNow or a comparable enterprise ticketing platform
• A service-first mindset with the ability to stay calm and effective under pressure
• Willingness to work variable schedules and participate in an on-call rotation