Business Systems Engineer III, Metronome - Confluent

Introduction

At IBM Finance & Operations, we play a crucial role in IBM's transformation by enhancing efficiency, promoting transparency, and facilitating informed decision-making across the organization. Our teams deliver insights and discipline that shape strategic direction, ensure financial robustness, and empower IBM to invest in innovation and growth. A career in Finance & Operations means blending analytical expertise with collaboration and curiosity. You will collaborate with colleagues across various functions and locations, leveraging data, technology, and process excellence to develop solutions that enhance performance and yield tangible results. IBM is committed to continuous learning, career advancement, and fostering a culture that appreciates diverse viewpoints. Join us and contribute to a global team that propels IBM forward, while simultaneously crafting your own future in a dynamic, evolving landscape.

Your Role And Responsibilities

About the Role

The Business Systems team at Confluent is in search of a Business Systems Engineer III to assist in the development and management of systems that drive a modern, consumption-based SaaS enterprise. In this position, you will take on a hands-on technical leadership role, executing improvements and upgrades within the Metronome platform.

You will be responsible for configuring, designing, developing, testing, deploying, and troubleshooting business systems solutions that facilitate usage, pricing, billing, entitlements, invoicing, and related financial operations. Collaboration with skilled engineers, business systems partners, Finance, Revenue Operations, Engineering, Data, and other stakeholders will be essential to transform well-defined business requirements into dependable production outcomes.

This role is execution-oriented, ideal for an engineer who values quality, swiftly grasps complex systems, and delivers results efficiently. You will adhere to established architectural frameworks and delivery processes while developing the discernment to identify risks, clarify requirements, and propose improved methodologies. Your contributions will significantly enhance the reliability, scalability, and usability of systems critical to Confluent’s operations.

What You Will Do

• Lead the implementation of moderate-complexity enhancements to Metronome from technical discovery through to testing, deployment, and post-release validation.
• Configure and expand Metronome functionalities to support usage, pricing, rating, billing, entitlement, invoicing, and associated financial workflows.
• Convert business requirements and solution designs into clear technical tasks, configurations, code alterations, test cases, and release strategies.
• Develop platform customizations, scripts, APIs, integrations, and automation following established patterns and best engineering practices.
• Design and implement modifications that are readable, testable, secure, maintainable, and resilient against expected edge cases and errors.
• Conduct unit, integration, regression, and user acceptance testing for system modifications; investigate failures and drive resolutions.
• Deploy modifications utilizing established version control, release management, change management, and production-readiness protocols.
• Troubleshoot issues across configurations, code, integrations, data, and related systems; apply a systematic method to isolate root causes and implement lasting solutions.
• Trace data flows and dependencies within Metronome and its connected systems, identifying downstream impacts before changes are deployed.
• Maintain comprehensive technical documentation, deployment notes, test evidence, troubleshooting guidance, and operational runbooks.
• Engage in design reviews, code reviews, backlog refinement, planning, and other delivery ceremonies; provide constructive feedback and pose effective queries.
• Clearly communicate progress, risks, blockers, and trade-offs, escalating decisions requiring broader architectural or business judgment.
• Collaborate with business stakeholders and technical teams to clarify requirements, validate outcomes, and deliver solutions that enhance operational efficiency.
• Contribute to shared engineering practices, knowledge exchange, and continuous improvement across the Business Systems team.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• 5+ years of experience in business systems engineering, software engineering, systems development, application administration, or a related area; equivalent practical experience is also considered.
• Proven experience configuring, developing, testing, deploying, and maintaining complex SaaS business system solutions.
• Strong preference for experience with Metronome or another usage-based billing, consumption management, metering, subscription billing, or revenue operations platform.
• Working knowledge of API-first integration patterns, Python REST APIs, webhooks, JSON, data models, SQL, scripting, and asynchronous system behavior.
• Ability to navigate complex systems, comprehend component interconnections, and trace changes across configurations, integrations, data, and dependent services.
• Robust engineering discipline, including writing maintainable code or configurations, considering edge cases, managing errors, safeguarding sensitive data, and creating effective tests.
• Experience with contemporary software delivery practices such as Git-based development, code review, automated testing, CI/CD, release management, and production support.
• A methodical approach to debugging and problem-solving, with the capability to resolve issues within your domain of responsibility while recognizing when escalation is necessary.
• Ability to manage your workload, decompose larger tasks into manageable milestones, meet commitments, and act swiftly without compromising quality.
• Strong attention to detail and follow-through, particularly when changes impact financially significant data or business processes.
• Excellent written and verbal communication skills, with the ability to articulate technical work to business stakeholders and collaborate effectively with engineers and partners.
• A customer-focused, collaborative attitude and a commitment to simplifying processes, eliminating manual tasks, and enhancing the experience of the teams relying on Business Systems.
  
  

Preferred Technical And Professional Experience

• Experience in implementing or managing Metronome within a rapidly growing SaaS environment.
• Experience integrating usage and billing platforms with Salesforce, CPQ, NetSuite, or other ERP systems, contract lifecycle management systems, data warehouses, or internal services.
• Familiarity with consumption-based pricing, product catalogs, usage data quality, entitlements, invoicing, credits, collections, or revenue operations.
• Experience in supporting high-volume usage data, event-driven integrations, or financially significant business processes.
• Familiarity with cloud platforms, infrastructure-as-code, observability tools, and secure service-to-service integrations.
• Experience working in environments with access controls, audit trails, change management, data governance, or SOX-related compliance measures.
• Experience in enhancing deployment automation, test coverage, documentation, monitoring, or developer productivity.
• Thoughtful application of AI-assisted development and automation, combined with sound judgment, human oversight, testing, and appropriate controls.