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Job Description
Job Overview:
- Develop and optimize customer communication solutions utilizing Smart Communications SmartCOMM
- In this position, you will design and create personalized, high-volume customer communications across both print and digital mediums, while ensuring scalability, compliance, and operational efficiency
- You will collaborate closely with business stakeholders, architects, and cross-functional teams to establish robust communication workflows, integrate enterprise systems, and enhance customer experience
- If you have a passion for addressing document generation and customer correspondence challenges, streamlining communication processes, and delivering essential business solutions, this role provides an ideal blend of ownership, innovation, and impact
- You will also have the chance to contribute to automation and AI-driven customer communication initiatives while upholding strong engineering and quality standards
Core Responsibilities:
- Smart Communications SmartCOMM Development
- Design, develop, and manage customer communication solutions using SmartCOMM for print, email, SMS, and digital channels
- Create and improve templates, business rules, and document workflows supporting personalized customer communications
- Develop scalable, high-volume communication solutions that meet business and compliance standards
- Document Composition Integration
- Design document templates, correspondence packages, and multi-channel output solutions
- Configure data mapping, conditional logic, and content management components
- Integrate SmartCOMM with enterprise applications, databases, and downstream delivery platforms
- Testing Support
- Conduct testing, troubleshoot production issues, and implement performance enhancements
- Assist with deployments, releases, and production migrations
- Perform root cause analysis and ensure reliable document generation processes
- Collaboration Quality
- Engage in technical reviews, Agile ceremonies, and solution design discussions
- Maintain technical documentation and adhere to development best practices
- Collaborate with business QA and cross-functional teams to deliver superior communication solutions
Technical Qualifications:
- Minimum Qualifications
- Education: BE, ME, BTECH, MTECH, MCA, MSC, MBA
- 3 to 5 years of experience in software development and cloud delivery, with significant hands-on experience in GCP
- Strong practical experience with Kafka for event streaming and messaging patterns
- Proven track record of building and maintaining Jenkins CI/CD pipelines for automated build and deployment processes
- Exceptional troubleshooting skills, understanding of SDLC, and ability to work effectively in a collaborative team setting
Additional Information:
- About Us
- Infosys is a worldwide leader in next-generation digital services and consulting
- We assist clients in over 50 countries in navigating their digital transformation journeys
- With more than four decades of experience in managing the systems and operations of global enterprises, we expertly guide our clients through their digital evolution
- Our approach empowers enterprises with an AI-powered core that prioritizes change execution
- We also enable businesses with agile digital solutions at scale, delivering unprecedented performance levels and customer satisfaction
- Our continuous learning agenda fosters improvement by building and transferring digital skills, expertise, and innovations from our ecosystem
- Infosys is an equal opportunity employer and provides employment opportunities to all applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious beliefs, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or family member of a protected veteran, or disability