Executive Customer Service - Persian

Key Responsibilities:

• Respond to incoming phone inquiries, concerns, or complaints from customers regarding various client products or services, aiming to resolve issues promptly.
• Ensure that all information is recorded in internal systems to enable colleagues to comprehend the details of the call and any agreements made.
• Make outgoing calls to customers as needed to address unresolved queries.
• Acknowledge the significance of phone interactions as a means of supporting and enhancing our client's brand image.
• Actively engage in team activities, participating in regular meetings and brainstorming sessions, while providing constructive feedback and suggestions to colleagues and the Assistant Manager.
• Escalate any questions or unresolved matters that cannot be addressed within established procedures.
• Perform administrative tasks as assigned by the Assistant Manager.

Required Skills:

• Bachelor's degree in any field.
• Strong proficiency in spoken and written English and Native Persian.
• Skilled in MS Office applications.
• Customer service-focused, preferably with a minimum of 1 year of experience in customer service roles.
• Exhibit exceptional communication, problem-solving, and interpersonal skills.
• Able to work independently as well as collaboratively within a team environment.
• Open to working in shifts.

Compensation Package:

• Competitive Salary of RM3,500.
• 15 days of Annual Leave.
• 14 days of Medical Leave.
• Comprehensive medical and hospitalization insurance coverage.

Experience Level:

• Entry Level

Work Location:

• Kuala Lumpur, WP, Malaysia.

Job Type:

• Full Time.