International Call Centre/Customer Service Executive – Banking or BPO/KPO/CALL Centre

Location: Singapore

Shift: Afternoon and weekend shifts

Job Overview

We are seeking a customer-oriented Customer Service Executive to address customer inquiries and service requests pertaining to banking products and services. This position entails delivering professional assistance through phone, email, and chat while maintaining accuracy, security, and exceptional service quality.

Primary Responsibilities

• Respond to customer inquiries via phone, email, and chat concerning bank accounts, loans, credit cards, and various banking services.
• Accurately and securely process customer requests, including account updates, fund transfers, and other service requests.
• Provide prompt resolutions and escalate intricate issues to the appropriate teams as necessary.
• Advocate for relevant banking products, credit services, and digital self-service tools.
• Keep precise customer records and ensure adherence to banking procedures and service standards.
• Aim to meet performance benchmarks related to call resolution, service quality, productivity, and compliance.

Shift & Work Schedule

This position requires adaptability to work during afternoon shifts, including weekends,

PM Shifts:

• 2:00 PM – 11:00 PM
• 4:00 PM – 1:00 AM
• The work schedule will include weekends and public holidays on a rotational basis.
• Typically, there will be one weekday off and one weekend off, determined by the roster.
• Monthly shift allowances will be provided where applicable.

Qualifications

• Minimum GCE O-Level or Diploma qualification.
• Strong communication, active listening, and customer service abilities.
• Professional telephone manners and the capability to effectively address customer inquiries.
• Willingness to work on rotating or staggered shifts, including weekends and public holidays.
• Experience in banking, customer service, call centre, BPO, BPS, or contact centre is a plus.
• Entry-level candidates with excellent communication and customer service skills are encouraged to apply.

Interested candidates may submit their details -

Candidate Name (as per Passport)

First Name

Last Name

Total Experience

Relevant Experience

Current Company

Notice Period

Current Salary

Expected Salary

Reason for Change

Shift Availability

Profile Summary

Important Note:

Please send your resume in Word format to [HIDDEN TEXT].

If this opportunity does not align with your profile, please consider referring your friends.

Interested professionals can contact me for a confidential discussion at +65 68177759.

Best Regards,

Arti C

Sr. Talent Acquisition

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877

• Mobile / WhatsApp: +65 68177759
• DID: +65 6429-9407
• Email: [HIDDEN TEXT]
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