Customer Support

Employment Type: 12-Month Contract (Renewable based on performance & business requirements)

Working Hours

• 8:00 AM – 5:00 PM
• 5 days of work each week
• Mandatory workdays include Saturday and Sunday
• Two weekdays off (assigned by management)

Key Responsibilities

Driver Partner Activation

• Initiate outbound calls and send SMS follow-ups to potential delivery partners.
• Transform leads into activated driver partners.

Onboarding Operations

• Oversee physical onboarding stations.
• Authenticate documents.
• Facilitate payment processing.
• Activate partner accounts.
• Manage onboarding supplies and equipment.

KPI Achievement

• Achieve daily activation objectives.
• Assist in weekend onboarding initiatives.
• Ensure operational efficiency.

Partner Success

• Track newly activated partners.
• Guarantee the first delivery is completed within a week.
• Follow up with inactive partners.

Customer Support

• Address face-to-face inquiries from drivers.
• Professionally resolve onboarding challenges.
• Provide exceptional customer service.

Cross-functional Support

• Collaborate with Driver Acquisition teams.
• Support community engagement activities.
• Identify opportunities for process enhancements.
• Assist with various operational tasks as needed.

Requirements

Must Have

• Bachelor's Degree
• At least 1 year of experience in:
• Customer Service
• Retail
• Operations
• Telemarketing
• Inside Sales
• Proficient in outbound calling
• Ability to meet daily KPIs
• Basic knowledge of Microsoft Excel, Google Docs & PowerPoint

Nice to Have

• Fluency in Mandarin or Tamil

Benefits

• Performance-based incentives (to be discussed during the interview)