International Call Centre/Customer Service Executive – Banking or BPO/KPO/CALL Centre

Location: Singapore

Shift: Afternoon and weekend shifts

Job Overview

We are seeking a customer-oriented Customer Service Executive to address customer inquiries and service requests related to banking products and services. This position entails delivering professional assistance via phone, email, and chat, while maintaining accuracy, security, and exceptional service quality.

Key Duties

• Address customer inquiries through phone, email, and chat concerning bank accounts, loans, credit cards, and various banking services..
• Accurately and securely process customer requests, including account updates, fund transfers, and service inquiries.
• Provide prompt resolutions and escalate complex cases to the appropriate teams as necessary.
• Advocate for relevant banking products, credit services, and digital self-service options.
• Maintain precise customer records and ensure adherence to banking protocols and service standards.
• Achieve performance goals related to call resolution, service quality, productivity, and compliance.

Shift & Work Schedule

This position requires flexibility to work afternoon shifts, including weekends,

PM Shifts:

• 2:00 PM – 11:00 PM
• 4:00 PM – 1:00 AM
• Work schedule includes weekends and public holidays on a rotational basis.
• Typically includes one weekday off and one weekend off, based on the roster.
• Monthly shift allowances will be provided where applicable.

Qualifications

• Minimum GCE O-Level or Diploma qualification.
• Strong communication, active listening, and customer service abilities.
• Professional telephone etiquette and the capability to effectively manage customer inquiries.
• Willingness to work on rotating or staggered shifts, including weekends and public holidays.
• Experience in banking, customer service, call centre, BPO, BPS, or contact centre is a plus.
• Entry-level candidates with excellent communication and customer service skills are encouraged to apply.

Interested applicants should provide the following details -

Candidate Name (as per Passport)

First Name

Last Name

Total Experience

Relevant Experience

Current Company

Notice Period

Current Salary

Expected Salary

Reason for Change

Shift Availability

Profile Summary

Important Note:

Please send your resume in Word format to [HIDDEN TEXT].

If this position does not align with your skills, feel free to refer your friends.

Interested candidates can contact me for a confidential conversation at +65 68177759.

Best Regards,

Arti C

Sr. Talent Acquisition

Helius Technologies Pte Ltd

36 Robinson Road, #13-05, City House, Singapore 068877

• Mobile / WhatsApp: +65 68177759
• DID: +65 6429-9407
• Email: [HIDDEN TEXT]
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