Customer Service Coordinator

Brief Summary

Become a vital part of an energetic team where you will oversee the efficient management of data and logistics, ensuring the smooth processing of customer shipments while fostering robust relationships with stakeholders.

Responsibilities

• Deliver exceptional customer service through effective phone and email communication. Prepare all necessary shipping and import/export documentation in compliance with standard operating procedures (SOP) and handle invoicing upon the completion of shipments. Track shipment clearance and delivery schedules to ensure adherence to timelines. Achieve Key Performance Indexes (KPIs) for both incoming and outgoing operations. Collaborate with warehouse supervisors to ensure operational coordination. Partner with various departments to fulfill orders and ensure timely deliveries. Keep precise inventory records and report any discrepancies. Maintain a clean and organized workspace to promote safety and orderliness. Ensure a secure working environment in line with company policies. Perform additional job-related tasks as directed by management.

Requirements

• A minimum educational qualification of GCE O-Level or higher; candidates with NITEC, Higher NITEC, Diploma, or Degree are also welcome to apply. Relevant experience in customer service, warehouse operations, logistics, or e-commerce fulfillment is essential. Excellent problem-solving skills and strong communication abilities are required. Proficiency in Microsoft Office Suite is necessary; familiarity with Warehouse Management Systems (WMS), ERP, or order management systems is an advantage. Must be willing to work overtime as needed. Ability to manage multiple tasks effectively in a fast-paced environment. Strong attention to detail along with solid organizational skills.