Customer Service Agent

Position Overview

This is a Customer Service role available on a 12-month contract basis, with the possibility of extension depending on project needs, and requires shift work. The position entails managing customer inquiries through various channels including phone, email, and chat for banking services, securely processing customer requests, and promoting banking products and digital self-service solutions.

Primary Duties

• Respond to inquiries via phone, email, or chat related to bank accounts, loans, and credit cards
• Accurately process secure customer requests, fund transfers, and data modifications
• Advocate for banking products, digital self-service tools, and credit offerings
• Achieve performance goals for call resolution, service quality, and compliance

Work Schedule and Shifts

• Evening Shifts: Typical time blocks may include 1:00 PM to 10:00 PM, 2:00 PM to 11:00 PM, or 3:00 PM to 12:00 AM (midnight).
• Rotation: The schedule entails working weekends and public holidays in a rotating manner, usually with one weekday off and one weekend off.
• Salary Package: May include monthly shift allowances.

Candidate Profile

• At least GCE O-Levels or a Diploma qualification
• Experience Criteria:
• Banking Call Centre/Customer Service: A minimum of 12 months relevant experience required.
• Non-Banking Call Centre/Customer Service: A minimum of 24 months relevant experience required.
• Recent Graduates (Diploma / Bachelor): At least 2 to 3 months of customer service experience is necessary (including internships, part-time, or entry-level customer-facing roles).
• O/A Levels & ITE Candidates: Minimum 5 years of relevant experience in customer service or contact center operations.
• Strong professional telephone etiquette and excellent active listening skills
• Capability to work in rotating or staggered shifts
• Experience in customer service, including inbound/outbound calls, customer support, telesales, or contact center operations
• Previous experience in banking or call center is preferred, but entry-level candidates are encouraged to apply

Important Notice:

> Please submit your resume in Word format to [HIDDEN TEXT]

> Important Note: If this role does not suit your qualifications, kindly refer it to your acquaintances.

> Interested candidates can contact me for a confidential discussion at +65- 6950 5535.