Customer Care Support

Position Overview

• Seeking an individual to provide first-level helpdesk support by responding to incoming calls.
• Deliver first call resolution to users contacting our public-facing hotline and offer guidance on various issues.
• Collaborate with other support teams or product teams as needed to address requests and resolve issues promptly.
• Maintain accurate documentation, notifications, escalations, tracking, and follow-up for all incidents.
• Focus primarily on customer engagement and communication.
• Conduct outbound calls to users who have requested a callback.
• Manage emails as delegated by the team leader.
• Address inquiries received through the Chatbot.

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