Content Moderator (Legal Content) - Arabic

Job Location : Kuala Lumpur, Malaysia

Hire Type : Contract

Shift : Rotation shift

Summary:

Notice and takedown is a service process used by online hosts in response to court orders or claims that certain content is illegal. It is commonly applied to copyright infringement cases, as well as to libel and other unlawful content posted online. This role supports the removal of content from Clients portal that may violate online laws governed by DMCA.

Competency Required :

• Candidates with similar educational background or minimum 2 to 3+ years of experience working in any MNC
• Ability to work both as part of a team as well as independently
• Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information.
• Proven ability to deliver the highest quality results while paying strict attention to details.
• Ability to work in a fast paced environment with high volume and complex demands.
• Have a strong desire to learn continually as the work is dynamic and keep changing from time to time.
• Should be comfortable and understand that this work will be requiring review of internet content that may be deemed inappropriate and/or contain explicit material.
• Work on relevant bugs as applicable & coordinate with client to close on TAT
• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content

Skills Required

• Excellent communication skills in the Arabic Language & English
• Attention to detail
• Keen observation skills
• Excellent time management skills
• Strong organizational skills
• Client facing & customer-focused approach.

Key Responsibilities for the Role

• Process various queues and complete assigned tickets daily within the TAT.
• Understand the Client's Internal Copyright Policies and Process.
• Raise bugs as applicable throughout the ticket life cycle.
• Carefully assess, review, and evaluate legal complaints to determine whether the allegedly violating copyright content should be considered for blocking, removal, or restricting access, following a legal approach aligned with notices of copyright breach.
• Ensure proper due-diligence and compliance adherence for legal complaints received for copyright takedown, including legal and non-legal counter-notices, as well as Circumvention processes.
• Investigate and examine copyright removal requests submitted by the copyright owner and reporting organizations to determine applicability of DMCA for the appropriate client products.
• As a counter-process to copyright take-down notices, carefully distinguish and process legal and non-legal counter-notices accordingly. Conduct detailed validation and examination to identify the copyrighted work and decide on restoring the reported content.
• Share and exchange information with copyright owners, reporting organizations, business partners, legal professionals, and government officials—intimating, updating, and following up on legal and compliance procedures.
• Work on the tool and contribute innovation ideas.
• Be flexible to adjust based on the client’s timing needs.
• Review sensitive content, which may include graphic or otherwise disturbing text/videos/images.
• Maintain a high degree of confidentiality while meeting strict deadlines.