Chat Support- Customer Support

Dear Candidate,

We are hosting a walk-in recruitment drive on a daily basis, including Saturdays, at our Artech office located in Noida Sector 62.

If you are interested, please send your passport-sized photograph along with your availability date for an in-person interview.

Client: OPTUM

Joining Locations: Gurugram

Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round

Drive Dates : Daily Walk-in at Artech Noida

Drive Timing : 10:00 AM to 1:00 PM (Everyday) - Monday to Saturday

Office Addresses :

Noida Office:

Candor Techspace, Plot No. 2, Tower - 5, Fifth Floor, Sector - 62 | NOIDA, UP 201307 

Job Description -

We are seeking a customer-oriented Customer Service Representative (Chat Support) to provide exceptional assistance through digital chat platforms.

Key Responsibilities

• Manage incoming customer interactions via chat, demonstrating professionalism and empathy.
• Identify customer issues and deliver accurate and timely solutions.
• Ensure adherence to quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Record chat interactions clearly and accurately in internal systems.

Required Qualifications

• 0–2 years of experience in customer service (preferably in chat support).
• Excellent written communication skills in English.
• Capability to handle multiple chat conversations at the same time.

Preferred Qualifications

• Previous experience in chat-based customer support.
• Familiarity with healthcare, insurance, or managed care processes.
• Experience with CRM tools or chat platforms.
• Strong typing speed and accuracy.

Typing Test

TypingTest.com – Successfully complete a 60-second Typing Test.

Educational Documents Required

• 10th Marksheet
• 12th Marksheet
• Degree Consolidated Marksheet
• Provisional Certificate

Mandatory Documents

• Aadhaar Card copy
• PAN Card copy
• Updated Resume (All education and employment details must align with the supporting documents.)

Expectation Setting :

Candidates must agree to the following conditions prior to processing:

• Complete Night Shift
• Rotational weekly offs
• 100% Work from Office

Client Benefits :

The client will offer:

• A two-way cab service from designated nodal points within a 40 km radius. Please note that last-minute pickup or drop requests outside the specified routes cannot be accommodated. This expectation should be communicated to candidates from the outset.
• Meals will not be provided.
• One month of training at the client site, after which candidates will transition into production roles.

If you are interested, please send your updated resume to us via email at [HIDDEN TEXT] or contact us on WhatsApp at (Only WhatsApp- 9821262587).