Desktop Support Engineer

Position: Desktop Support Engineer

Contract Duration: 6 - 12 Months

Work Arrangement: On-site

Shift Timing: Rotational

Working Schedule: 6 days per week

Compensation: 3 - 3.3 LPA

Job Locations: Bangalore and Gurgaon

Primary Responsibilities

• Troubleshooting & Issue Resolution: Identifying, resolving, and testing issues related to hardware, software, and peripheral devices (including printers, scanners, and phones).
• System Installation & Maintenance: Setting up, configuring, and upgrading software and hardware for both new and existing users.
• User Assistance: Delivering timely and professional technical support through phone, email, or face-to-face interactions.
• Ticket Management & Documentation: Handling support requests through IT service desk platforms, documenting problems, and keeping track of inventory.
• Network Monitoring: Overseeing network connections to ensure consistent stability.

Essential Skills and Qualifications

• Technical Proficiency: In-depth knowledge of Windows/Linux/Mac OS, networking fundamentals, and remote troubleshooting applications (such as TeamViewer).
• Experience: A background in a technical support or help desk environment is generally required.
• Interpersonal Skills: Strong verbal and written communication abilities, along with effective problem-solving and time management skills.
• Educational Background: A bachelor's or associate degree in computer science or a related discipline is preferred.