Customer Support Associate

We are seeking a dedicated Customer Service Representative (Chat Support) who is passionate about providing exceptional support through online chat channels.

Key Responsibilities

• Engage with customers through chat, demonstrating professionalism and empathy in every interaction.
• Identify customer concerns and deliver accurate, timely solutions.
• Achieve and maintain key performance indicators, including quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Record chat communications meticulously and accurately in internal databases.

Required Qualifications

• 0–2 years of experience in customer service, with a preference for chat support roles.
• Exceptional written communication skills in English.
• Capability to handle multiple chat discussions at once.

Preferred Qualifications

• Experience in chat-oriented customer support.
• Knowledge of healthcare, insurance, or managed care industry processes.
• Familiarity with CRM software or chat applications.
• High typing speed with strong accuracy.

Educational Background Eligibility

• B.Sc.
• B.Com.
• B.A.
• MBA