Change Manager

We are seeking skilled Change Managers to oversee and coordinate production changes in accordance with Change Management policies, ITIL best practices, and established SLAs. This position is crucial for ensuring effective planning, approval, communication, risk assessment, and implementation of changes while minimizing operational disruptions and ensuring compliance.

Key Responsibilities

• Oversee the complete production change governance and approval process.
• Coordinate the planning, scheduling, implementation, and communication with stakeholders regarding changes.
• Facilitate Change Advisory Board (CAB) meetings and secure timely approvals.
• Conduct risk and impact assessments for both planned and emergency changes.
• Ensure adherence to vulnerability remediation and change restriction protocols.
• Keep accurate change records, governance documentation, and prepare for audits.
• Work alongside Configuration Management teams to ensure the accuracy of the CMDB.
• Promote ongoing enhancements of Change Management processes and key performance metrics.

Requirements

• A minimum of 7 years of overall IT experience.
• A minimum of 3 to 5 years of direct Change Management experience within large-scale enterprise settings.
• Demonstrated expertise in leading CAB governance, managing change risks, and coordinating production changes.
• Experience in banking, financial services, or other highly regulated sectors is preferred.
• Solid understanding of ITIL processes, ServiceNow, CMDB, and production change governance.
• Proficient in coordinating enterprise-level production changes and managing stakeholder communications.
• A Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• ITIL Foundation certification is required.
• ITIL Intermediate/Managing Professional certification is a plus.
• ServiceNow certification is preferred.

Mandatory Skills

• ITIL
• ITSM
• ServiceNow (SNOW)
• Change Management
• Configuration Management
• CMDB
• CAB Approvals
• Risk & Impact Assessment
• Stakeholder Management
• Production Change Governance