Call Center Agent

Hello, We are currently seeking qualified candidates for a Customer Service / Call Centre Agent position on a 12-month contractual basis, with the possibility of extension based on project needs. The role involves working on a rotational shift schedule. Ideal candidates will have experience in customer service, handling inbound and outbound calls, providing customer support, telesales, or managing contact centre operations. Please review the detailed job description below and confirm if it aligns with your skills and career goals. Key Responsibilities:

• Inbound & Outbound Support: Manage customer inquiries via phone, email, or chat related to bank accounts, loans, and credit cards.
• Transaction Processing: Handle secure customer requests, process fund transfers, and update customer data accurately.
• Product Promotion: Promote banking products, digital self-service tools, and credit services to customers.
• Performance Metrics: Achieve targets for call resolution, service quality, and adherence to schedules.

Shift and Work Schedule:

• PM Shifts: Typical working hours include 1:00 PM – 10:00 PM, 2:00 PM – 11:00 PM, or 3:00 PM – 12:00 AM (midnight).
• Rotation: Work includes weekends and public holidays on a rotating basis, with typically one weekday off and one weekend off.
• Compensation: Monthly shift allowances are often provided.

Job Requirements:

• GCE O-Levels or Diploma qualification minimum.
• Experience:
• Banking Call Centre/Customer Service: At least 12 months of relevant experience.
• Non-Banking Call Centre/Customer Service: At least 24 months of relevant experience.
• Fresh Graduates (Diploma/Degree): 2 to 3 months of customer service experience through internships, part-time roles, or entry-level positions are acceptable.
• O/A Levels & ITE Candidates: Minimum of 5+ years of customer service or contact centre experience.
• Professional telephone etiquette and active listening skills.
• Ability to work rotating or staggered shifts.
• Prior experience in banking or call centres is advantageous but entry-level applicants are encouraged to apply.

Important Notes:

> Kindly submit your resume in Word format to [HIDDEN TEXT].

> If this role does not match your profile, please consider referring friends or colleagues who might be interested.

> For confidential discussions, please contact me at +65-6950-5535.

Referral Reward Program:

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