Avaya NICE CXone Developer

Job Overview:

• We are on the lookout for a skilled NICE CXone Avaya IVR Developer with substantial experience in creating, optimizing, and maintaining IVR workflows utilizing both NICE CXone and Avaya platforms.
• The perfect candidate will demonstrate hands-on proficiency in NICE CXone Studio scripting, REST APIs, and familiarity with digital communication channels.

Primary Duties:

• Design, develop, and sustain IVR applications leveraging Avaya and NICE CXone platforms.
• Author, modify, and enhance NICE CXone Studio scripts to facilitate diverse customer experience workflows.
• Integrate IVR processes with REST APIs for real-time data access and seamless system interaction.
• Engage with business teams to capture requirements and convert them into scalable IVR solutions.
• Proactively troubleshoot and rectify IVR routing or call flow challenges.
• Collaborate effectively with cross-functional teams, including Operations, QA, Telecom, and Customer Experience.
• Deliver documentation, manage version control, and provide technical support for all IVR-related deployments.
• Ensure that solutions comply with best practices in terms of performance, security, and regulatory standards.

Preferred Qualifications:

Technology->Network->Avaya,Technology->Network-VoIP->Avaya-VoIP