Audio Visual / Unified Communications Support Engineer

Job Description

We are seeking a skilled Audio Visual / Unified Communications Support Engineer to deliver L2/L3 support for enterprise-level collaboration and conferencing technologies. This position will primarily concentrate on Cisco UCM, Cisco Webex, video conferencing, meeting-room systems, and collaboration platforms.

Key Responsibilities

• Administer and provide support for Cisco Unified Communications Manager (UCM/CUCM).
• Assist with Cisco Webex Cloud and Webex Room devices.
• Configure and resolve issues with Cisco video conferencing systems, codecs, and collaboration endpoints.
• Facilitate integration and interoperability among Cisco UCM, Cisco Video Conferencing, Webex, Zoom, and Microsoft Teams.
• Troubleshoot SIP, H.323, and video conferencing protocols.
• Deliver L2/L3 operational support for meeting rooms, AV systems, and collaboration technologies.
• Support Cisco Room Series, Webex Room devices, codecs, cameras, microphones, and related peripherals.
• Plan and assist with AV/VC technology refresh and upgrade initiatives.
• Provide technical assistance during client meetings, corporate events, and other significant occasions.
• Collaborate with global design, workplace/Places teams, and AV vendors to ensure meeting-room designs and implementations adhere to technical standards.
• Manage incidents, service requests, and changes according to established IT processes.
• Conduct troubleshooting and coordinate with internal teams and vendors for issue resolution.

Required Skills

• Extensive hands-on experience with Cisco UCM/CUCM.
• Experience in supporting Cisco Webex and Cisco video conferencing solutions.
• Familiarity with Cisco Room Series, codecs, and collaboration endpoints.
• Solid understanding of SIP, H.323, and video conferencing technologies.
• Experience with Zoom and Microsoft Teams interoperability.
• Basic knowledge of TCP/IP, DNS, DHCP, QoS, and VLANs.
• Experience with incident and change management.
• Excellent troubleshooting, communication, and stakeholder management skills.

Preferred

• Cisco certifications such as CCNA/CCNP are a plus.
• Experience in supporting enterprise meeting rooms and AV technologies.
• Experience working with global teams and external AV vendors.