Area Collection Manager - Consumer Finance

Managerial Responsibilities :

• Recruit and train the collections team for effective collections & recovery
• Monitor & review the activities of the collections teams operating in different areas; ensure compliance and be audit ready at any given point in time
• Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices

Functional Responsibilities:

• Execute collection strategies at the area level for efficient collections and recovery of outstanding loans; ensure cost effective collections
• Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents
• Submit recommendations to regional collections manager for discontinuing agencies based on performance
• Partner with local sales & credit to ensure quality sourcing
• Manage loss line provision; on-time sale of repossessed vehicles
• Ensure effective collections from DCC & micro market
• Coordinate with legal officers to file and execute non collectable accounts; execute repossession orders with the help of legal officers

Experience:

• 8+-years of experience in handling collections

Functional Competencies:

• Ability to work with integrated systems used for tracking & monitoring collections
• Operational execution

Behavioral Competencies:

• Relationship Management (critical for retaining key customers)
• Strong communication and interpersonal skills
• Problem Solving & decision making skills