EM
Job Description
Job Description
Your Responsibilities in This Role Will Include:
Your Responsibilities in This Role Will Include:
- Taking overall responsibility for the execution of on-site service jobs, ensuring completion to achieve the highest levels of customer satisfaction.
- Executing services in accordance with Emerson's safety and standard procedures, ensuring operations are completed within the designated time frame.
- Preparing comprehensive site visit reports and minutes of meetings, securing customer sign-off upon job completion.
- Responding swiftly to customer inquiries and complaints, escalating issues as necessary, and ensuring corrective actions are implemented by both our organization and the customer’s team.
- Adhering to Emerson's Quality Management System and Procedures/Work Instructions, maintaining high standards throughout all operations.
- Providing technical assistance and support to the Project/Engineering department as required.
- Staying informed about new services and products offered by Emerson Measurement Solutions, maintaining awareness of emerging technologies, and sharing knowledge with fellow service team members.
- Delivering installation, commissioning, AMC, and ARC service support while keeping the AMC/ARC calendar current.
- Managing LTSA, shutdown, and audit processes effectively.
- Maintaining up-to-date service visit data/reports/backups for various service calls.
- Possessing experience and expertise in commissioning field products.
- Demonstrating solid knowledge in Level, Flow, Wireless, and Corrosion technologies.
- Having hands-on experience with products such as PT/DPT/TT, Radar level, Coriolis, Magnetic & Vortex flow meters, Flow computers, and associated skid components like pumps and digital valves.
- Understanding various communication protocols including HART, Foundation Fieldbus, WI-Hart, and RS485.
- Holding a Bachelor's degree in Electronics or Instrumentation Engineering with a minimum of 2 years of relevant work experience.
- Demonstrating experience in the maintenance and service of field products, including troubleshooting.
- Someone who leverages technical skills to achieve customer satisfaction. You are an active learner who treats both successes and failures as opportunities for growth. You excel at building partnerships and collaborating effectively to meet team objectives. You respond quickly and critically in dynamic and unexpected situations.
- Experience and knowledge in the commissioning of field products.
- Strong understanding of products related to Level, Flow, Wireless, and Corrosion technologies.
- Hands-on experience with products such as PT/DPT/TT, Radar level, Coriolis, Magnetic & Vortex flow meters, Flow computers, and associated skid components like pumps and digital valves.
- Familiarity with various communication protocols such as HART, Foundation Fieldbus, WI-Hart, and RS485.
- A Bachelor's degree in Electronics or Instrumentation Engineering with 4-5 years of relevant work experience.
- Proven experience in the maintenance and service of field products, including troubleshooting capabilities.