EM
Job Description
Position Overview
Key Responsibilities:
You excel at building strong customer connections and delivering solutions that meet their needs. You work well with others to accomplish shared goals while maintaining the ability to work independently and take ownership. Your communication is clear and confident across various stakeholders, and you actively seek to enhance processes and results. You display strong accountability, consistently achieving outcomes while adapting to evolving environments.
Essential Qualifications:
At Emerson, we cultivate an environment where every employee is recognized, respected, and empowered to grow. We promote collaboration, innovation, and diverse perspectives to tackle complex challenges and make a meaningful impact. Through mentorship, ongoing learning, and career development opportunities, we support your professional journey. We prioritize well-being by offering competitive benefits, flexible time-off policies, parental leave, and employee support programs—enabling you to excel both professionally and personally.
About Us
WHY EMERSON
Our Dedication to Our People
At Emerson, our collaborative spirit drives our diverse, multicultural teams globally to innovate for a healthier, safer, smarter, and more sustainable future. We invite you to be part of this bold vision.
We have fostered an engaged community of curious, dedicated individuals who thrive in an environment where they feel welcomed, trusted, celebrated, and empowered to tackle the world's most intricate challenges — for our customers, communities, and the planet. Your contributions will aid this essential work while you enhance your skills through our award-winning employee development initiatives. We take pride in being responsible corporate citizens in every location we operate, committed to our people, communities, and the world. We approach this responsibility seriously and aim to create a positive impact through all our endeavors.
At Emerson, you will experience firsthand how our people are central to everything we do. Together, let's think innovatively, learn, collaborate, and grow. Seek opportunities, challenge limits, and feel empowered to improve. Let’s accelerate breakthroughs together. Join us on this journey.
Accessibility Assistance or Accommodation
If you have a disability and encounter challenges accessing or using this website to apply for a position, please reach out to: [HIDDEN TEXT].
About Emerson
Emerson stands as a global frontrunner in automation technology and software. Leveraging our extensive domain expertise and a track record of flawless execution, we assist customers in vital sectors such as life sciences, energy, power and renewables, chemical, and advanced factory automation in operating more sustainably while enhancing productivity, energy security, and reliability.
With a worldwide presence and a comprehensive range of software and technology solutions, we empower companies to undertake digital transformation that significantly improves their operations, conserves valuable resources, and boosts safety.
We uphold equitable opportunities, celebrate diversity, and tackle challenges with the confidence that together, we can make a significant impact across a wide array of countries and industries. Whether you're an experienced professional considering a career shift, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find a chance to make a difference with Emerson. Join us – let’s go!
No calls or agencies, please.
Key Responsibilities:
- Implement lifecycle services such as Annual Maintenance Contracts (AMC), Preventive and Comprehensive AMCs, and structured service offerings (ST100, ST200, ST300), in addition to chargeable and ad-hoc services.
- Oversee and provide support for the DeltaV installed base within the Central Region, ensuring optimal system availability and dependability.
- Execute maintenance contract services, with a substantial on-site presence (approximately 180–190 days per year, including travel).
- Offer technical assistance for DeltaV systems encompassing Batch, Safety Instrumented Systems (SIS), Charms I/O, VIM, third-party integrations, and system maintenance tasks.
- Facilitate lifecycle services sales efforts, including AMC renewals, spare parts management, additional projects, system expansions, upgrades, and software opportunities.
- Enhance customer interactions to uncover new service opportunities and contribute to revenue growth within the region.
- Ensure operational efficiency and effective management of service contracts within the designated area.
- Meet service collection objectives and assist in achieving financial performance goals.
- Provide all services in accordance with Standard Methods of Operation (SMO) and organizational quality standards.
You excel at building strong customer connections and delivering solutions that meet their needs. You work well with others to accomplish shared goals while maintaining the ability to work independently and take ownership. Your communication is clear and confident across various stakeholders, and you actively seek to enhance processes and results. You display strong accountability, consistently achieving outcomes while adapting to evolving environments.
Essential Qualifications:
- Basic understanding of Distributed Control Systems (DCS).
- Able to work autonomously and collaboratively in a field service context.
- Strong analytical and troubleshooting abilities in industrial automation systems.
- Willingness to travel extensively to customer locations within the region.
- Effective communication skills for engaging with customers, internal teams, and stakeholders.
- Bachelor's degree in Instrumentation, Electronics & Communication, Electrical Engineering, or a related field (or equivalent experience).
- Experience in the Pharmaceutical, Chemical, or Refinery sectors.
- Familiarity with DeltaV systems including Batch, SIS, and industrial communication protocols like Profibus and Foundation Fieldbus.
- Knowledge of industrial networking, cybersecurity principles, and Asset Management Systems (AMS).
- Experience with Charms I/O, third-party integrations, and system diagnostics.
- Background in lifecycle services, customer support, or field service roles within automation environments.
- Understanding of service contract execution, renewals, and customer lifecycle management.
At Emerson, we cultivate an environment where every employee is recognized, respected, and empowered to grow. We promote collaboration, innovation, and diverse perspectives to tackle complex challenges and make a meaningful impact. Through mentorship, ongoing learning, and career development opportunities, we support your professional journey. We prioritize well-being by offering competitive benefits, flexible time-off policies, parental leave, and employee support programs—enabling you to excel both professionally and personally.
About Us
WHY EMERSON
Our Dedication to Our People
At Emerson, our collaborative spirit drives our diverse, multicultural teams globally to innovate for a healthier, safer, smarter, and more sustainable future. We invite you to be part of this bold vision.
We have fostered an engaged community of curious, dedicated individuals who thrive in an environment where they feel welcomed, trusted, celebrated, and empowered to tackle the world's most intricate challenges — for our customers, communities, and the planet. Your contributions will aid this essential work while you enhance your skills through our award-winning employee development initiatives. We take pride in being responsible corporate citizens in every location we operate, committed to our people, communities, and the world. We approach this responsibility seriously and aim to create a positive impact through all our endeavors.
At Emerson, you will experience firsthand how our people are central to everything we do. Together, let's think innovatively, learn, collaborate, and grow. Seek opportunities, challenge limits, and feel empowered to improve. Let’s accelerate breakthroughs together. Join us on this journey.
Accessibility Assistance or Accommodation
If you have a disability and encounter challenges accessing or using this website to apply for a position, please reach out to: [HIDDEN TEXT].
About Emerson
Emerson stands as a global frontrunner in automation technology and software. Leveraging our extensive domain expertise and a track record of flawless execution, we assist customers in vital sectors such as life sciences, energy, power and renewables, chemical, and advanced factory automation in operating more sustainably while enhancing productivity, energy security, and reliability.
With a worldwide presence and a comprehensive range of software and technology solutions, we empower companies to undertake digital transformation that significantly improves their operations, conserves valuable resources, and boosts safety.
We uphold equitable opportunities, celebrate diversity, and tackle challenges with the confidence that together, we can make a significant impact across a wide array of countries and industries. Whether you're an experienced professional considering a career shift, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find a chance to make a difference with Emerson. Join us – let’s go!
No calls or agencies, please.