Application Support Engineer (Banking / Payments)

Role Overview

We are seeking a highly capable Application Support Engineer with practical experience providing support for banking and payment applications.

The ideal candidate will bring strong working knowledge of Java, Spring Framework, Oracle Database, Oracle WebLogic, .NET and BizTalk, along with hands-on exposure to payment systems including FAST-RT, MEPS+ and Cross-Border Payments.

Key Responsibilities

Application & Production Support

• Deliver hands-on L2/L3 technical support for mission-critical banking and payment applications.
• Troubleshoot and resolve application problems that involve Java, Spring Framework, Oracle Database, WebLogic, .NET and BizTalk.
• Investigate application errors, transaction failures, integration faults, database defects and middleware-related incidents.
• Carry out in-depth troubleshooting using application logs, database queries, system monitoring tools and error messages.
• Perform root cause analysis and apply lasting corrective actions to stop recurring incidents.
• Provide support for payment processing applications, including FAST-RT, MEPS+ and Cross-Border Payments.
• Examine payment transaction failures, processing delays, rejected transactions and system integration issues.
• Collaborate with development, infrastructure and vendor teams to resolve complex technical matters.

Application Maintenance & Enhancements

• Undertake hands-on application maintenance, troubleshooting, bug fixing and production support responsibilities.
• Support application deployments, configuration updates, patches and system upgrades.
• Investigate and resolve issues affecting APIs, interfaces and application integrations.
• Participate in application testing, production readiness validation and post-deployment troubleshooting.
• Detect recurring application issues and propose technical improvements.
• Support disaster recovery and business continuity exercises.
• Maintain technical documentation, troubleshooting materials and operational procedures.

Requirements

Essential Technical Experience

• Diploma or Degree in Information Technology, Computer Science, Engineering or a related discipline.
• 3–5 years of hands-on application development and/or L2/L3 production support experience, preferably in banking or financial services.
• Strong practical understanding of enterprise applications built with Java and Spring Framework.
• Hands-on experience troubleshooting Oracle Database and Oracle WebLogic application environments.
• Working knowledge of .NET and BizTalk, especially in application integration and production support.
• Ability to investigate application errors, interpret logs, troubleshoot database queries and determine root causes.
• Experience supporting applications on both Linux and Windows environments.
• Understanding of APIs, middleware, system interfaces and microservices architecture.

Banking & Payment Systems Knowledge

• Hands-on experience supporting banking payment applications, preferably FAST-RT, MEPS+ or Cross-Border Payments.
• Strong understanding of payment transaction processing, message flows, system interfaces and transaction lifecycles.
• Ability to investigate payment processing errors, transaction failures and integration issues.
• Knowledge of ISO 20022 payment messaging standards.
• Experience working in a banking production environment with strict requirements for system availability and incident resolution.

Additional Skills

• Familiarity with DevOps and CI/CD practices.
• Experience using ITIL Incident and Problem Management processes.
• Knowledge of JUnit, PMD and SonarQube would be advantageous.
• Strong analytical skills, technical troubleshooting capability and problem-solving aptitude.
• Good communication skills and the ability to work with technical teams and business stakeholders.

Please send your detailed resume in MS Word format to [HIDDEN TEXT] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability