Technical Writer (Madcap Flare)

• Develop, edit, and maintain clear, concise, and audience-focused technical documentation, including:
• Online help systems
• User guides
• Release notes
• Process documentation
• Knowledge base articles
• Workflow documentation
• Create and publish structured online help content using MadCap Flare and related documentation tools.
• Partner with software engineers, product managers, QA teams, business analysts, and subject matter experts to collect, confirm, and validate technical information.
• Convert complex technical ideas and workflows into plain-language documentation for both technical and non-technical users.
• Maintain high documentation quality by ensuring consistency, usability, and alignment with established style guides, templates, and documentation standards.
• Own documentation activities across the full content lifecycle, including planning, drafting, reviews, revisions, approvals, publishing, and ongoing maintenance.
• Maintain and organize documentation repositories, content structures, reusable assets, and version-controlled documentation.
• Use Azure DevOps to manage documentation tasks, sprint deliverables, defects, and release-related activities.
• Understand and document end-to-end application workflows, business processes, and system interactions, extending beyond feature-level behavior.
• Review and update documentation to reflect software enhancements, product changes, bug fixes, and evolving business requirements.
• Actively participate in Agile/Scrum ceremonies and coordinate documentation deliverables with product release schedules.
• Support continuous improvement efforts related to documentation processes, tooling, content strategy, and user experience.
• Manage competing priorities, timelines, and multiple simultaneous assignments while consistently meeting deadlines.

Required Qualifications & Skills

• Bachelor's degree in Technical Communication, English, Computer Science, Information Systems, Business, or a related field; equivalent professional experience may be considered.
• 2–6 years of professional technical writing experience in a software development or technology-driven environment.
• Proven track record of producing clear, structured, and user-focused technical documentation.
• Hands-on experience with MadCap Flare to create and maintain online help systems and related documentation outputs.
• Strong knowledge of documentation best practices, information architecture, and content organization.
• Experience working within Agile/Scrum development environments.
• Familiarity with Azure DevOps, Jira, Confluence, or similar collaboration and tracking tools.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Strong analytical and problem-solving skills, with careful attention to detail.
• Experience documenting:
• Software applications
• APIs
• System workflows
• Business processes
• Enterprise applications
• Basic understanding of HTML, CSS, XML, Markdown, or structured authoring concepts is a plus.
• Experience with version control systems such as TFS/Git is an added advantage.
• Exposure to Materials Management, Supply Chain, ERP, or Healthcare systems is preferred.