Site Reliability Engineer

Key Responsibilities

• Design, develop, and improve end-to-end reliability and maintainability of SailPoint SaaS services.
• Coach engineering teams on observability best practices and Service Level Objectives (SLOs).
• Lead post-incident reviews and define effective preventive actions.
• Collaborate with developers to increase system reliability through short-term embedding programs.
• Enable engineering teams to scale operations via guidance, best practices, and SRE Center of Excellence initiatives.
• Develop and implement automation tools to streamline operations and enhance performance.
• Mentor peers on design reviews, code quality, automation, observability, root cause analysis, and self-healing systems.
• Influence architectural design, simplification, and consolidation for global-scale operations.
• Drive operational excellence to deliver frictionless operations, optimal customer experience, and effective on-call management.