#SGunited Jobs System Engineer

Essential Skills: Windows

Desirable Skills: Proficiency in Windows OS Support & Troubleshooting, Familiarity with Windows Active Directory

Job Overview

The objective of this role is to deliver level 1/2 system support for Government agency servers. The responsibilities encompass the following:

1. Incident Management

a. Monitoring incoming incidents

b. Engaging with assigned incidents

c. Diagnosing and resolving system-related issues

d. Ensuring timely follow-up and resolution of incidents

e. Updating and managing incident statuses within the ITSM system

2. Service Request Fulfillment

a. Overseeing new service requests (SR)

b. Addressing assigned service requests

c. Configuring and setting up new systems

d. Implementing hardening procedures for OS and applications

e. Ensuring timely follow-up and resolution of service requests

f. Updating the SR status in the ITSM system and finalizing the SR

g. Informing the Asset Management team regarding issued/returned assets

3. Monthly Patching

a. Executing system patching

b. Conducting tests following the completion of patching

4. 24/7 Standby Support

a. Providing 24/7 standby support and being available for onsite interventions as needed

5. Daily Health Checks / Vendor Escort

a. Performing daily health checks and submitting health check reports

b. Accompanying vendors when requests are initiated

6. Additional Responsibilities

a. Completing any other tasks as required for the role of a system engineer