Senior Process Executive - Content Moderator - Japanese Speaker

Job Title: Content Moderator - Japanese Language

Location: Kuala Lumpur, Malaysia

Work Mode: In-Office

Shift: 24/7 Availability

Soft Skills:

Demonstrated ability to work autonomously

Familiarity with social networking platforms (or similar applications), and a strong Internet proficiency

Passionate about social media and keeping up with current events (including trending topics and viral news)

Quick to learn and adaptable to new processes, concepts, and skills

Well-organized with effective time and task management capabilities

Keen attention to detail, with a commitment to delivering work accurately, efficiently, and to a high standard

Maintain a neutral perspective towards diverse content requiring classification, irrespective of its nature

Result-driven, self-motivated, independent thinker, and curious

Able to excel in a dynamic and collaborative team environment

Exceptional analytical and research abilities

Technical Skills:

Proficient written, reading, and spoken communication skills in the required language (Japanese), along with a solid understanding of local culture

Possession of JLPT Certification at N1/N2 level is mandatory

Effective communication skills in English

Experience and familiarity with online communities

Prior experience handling confidential information collection and management is preferred

Other Requirements:

Willingness to work in a 24/7 operational environment

Comfortable dealing with explicit and sensitive content

Adept at managing critical situations with minimal supervision

Strong interpersonal and communication skills

Capable of performing effectively in challenging situations

Detailed Role and Responsibilities:

Moderate content to ensure precise and accurate decisions in the online space, adhering to client policies and guidelines

Acquire comprehensive understanding and in-depth knowledge of client policies and guidelines

Review user-generated content and editorial content, including but not limited to text, images, audio, and video

Assess sensitive content, which may include graphic or disturbing text/videos/images

Identify opportunities for improvement and develop solutions to problems

Analyze and flag content that does not meet compliance requirements in a timely manner

Review reported content within agreed-upon turnaround times and quality standards

Recognize trends and patterns, escalating issues that fall outside established policies

Utilize market-specific knowledge and insights to identify and propose solutions that enhance user community support

Ensure daily KPIs are met

Adhere to proper process execution within Service Operations

Ability to quickly learn and utilize customer-specific internal tools

Maintain a high level of confidentiality while adhering to strict deadlines