Salesforce Business Analyst

Job Summary:

We are looking for a Salesforce Business Analyst with strong Banking domain expertise and hands-on experience in Salesforce implementations. The selected candidate will partner with business stakeholders and technical teams to implement scalable Salesforce solutions that align with banking processes and business objectives.

Key Responsibilities:

• Collect, evaluate, and document business requirements and user stories.
• Engage with stakeholders to determine and prioritize business requirements.
• Convert requirements into Salesforce functional specifications.
• Assist Agile delivery activities, including sprint planning, SIT/UAT, and defect management.
• Coordinate with Salesforce administrators, developers, and business teams.
• Assess and enhance banking processes across customer onboarding, lending, servicing, and CRM operations.

Required Skills:

• 6+ years of Business Analysis experience.
• 3+ years of Salesforce (Sales Cloud/Service Cloud) experience.
• Demonstrated expertise in requirement gathering, stakeholder management, and process mapping.
• Experience using Agile/Scrum methodologies and supporting UAT.
• Strong communication and analytical capabilities.
• Banking/Financial Services domain experience is mandatory.