Sales Associate

• This role is suitable for recent graduates as well as individuals with at least 1 year of experience in Sales Administration or Associate positions.
• Fluency in both Bahasa Malaysia and English is required.
• Must demonstrate a proactive attitude and attention to detail.

Key Responsibilities:

• Effectively manage the sales mailbox, addressing inquiries and directing relevant information to the appropriate departments.
• Perform daily checks to identify any issues on the company website.
• Work closely with the IT team to resolve website-related issues in a timely manner.
• Proactively create and manage IT tickets to tackle technical challenges.
• Document IT issues within systems such as D365, APC, and Inside for proper tracking and resolution.
• Ensure the functionality of phone numbers and chat buttons, resolving any encountered problems.
• Oversee proactive chat messaging to guarantee updates and prevent conflicts with ongoing events.
• Employ tools such as Quantum Metrics and Adobe Insights to enhance the effectiveness of chat messaging.
• Ensure that Inside Sales Representatives (ISRs) do not have overlapping schedules.
• Record sickness and annual leave within the schedule, collaborating with HR and Operations teams.
• Serve as a backup for Inside Sales Representatives, managing chat and inbound responsibilities as necessary.
• Maintain and update the Domain Collecting System in accordance with ISR requests.
• Incorporate all educational email addresses into the Lenovo database as required by ISRs.