Senior Support Engineer(System Administrator)

Dear Connection,

Warm greetings from Asian Technology Solutions SDN BHD.

We are currently seeking to fill the position of Senior Support Engineer (System Administrator). If you are interested in this opportunity, please send your CV for further consideration.

Position: Senior Support Engineer (System Administrator)

Location: Malaysia (Selangor Darul Ehsan)

Contract Duration: 1 Year Extendable

Job Overview

Experience: Relevant background in End-User IT Infrastructure Support.

Primary Responsibilities:

·        Deliver Level 2 technical assistance for hardware and software challenges across desktops, laptops,

·        mobile devices, and peripherals.

·        Identify, troubleshoot, and resolve end-user technical incidents and service requests

·        remotely or onsite.

·        Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers,

·        scanners, and other peripherals.

·        Offer application support for Microsoft 365, VPN, collaboration tools, and other standard

·        business applications.

·        Execute device imaging, configuration, deployment, replacement, and hardware refresh

·        activities.

·        Ensure end-user devices adhere to IT security and compliance standards, including

·        antivirus, patching, encryption, and other security measures.

·        Maintain a precise inventory of hardware and software assets, including lifecycle and license

·        tracking.

·        Log, manage, and monitor incidents, service requests, and changes using ITSM tools such as

·        ServiceNow, following ITIL processes.

·        Collaborate with network, infrastructure, security, application, and other IT teams to address

·        complex problems and support IT initiatives.

·        Assist with system upgrades, migrations, hardware rollouts, software deployments, and other

·        infrastructure projects.

·        Coordinate with external vendors and service providers for hardware replacements, software

·        issues, procurement, and technical escalations.

·        Provide guidance and basic technical training to end users on IT systems, applications, and

·        security protocols.

·        Identify recurring issues, process shortcomings, and operational risks, recommending suitable

·        solutions or enhancements.

·        Deliver onsite support at secondary sites and warehouses as required by business needs.

·        Engage in operational tasks to ensure timely resolution of incidents in alignment with

·        agreed SLA and ITIL processes.

·        Prepare and submit monthly timesheets documenting services rendered.

Essential Skills and Competencies

·        Extensive experience in End-User Computing and Desktop Support IT Infrastructure Support.

·        Strong knowledge of Windows operating systems, Microsoft 365, VPN, and collaboration

·        tools.

·        Proficiency in hardware troubleshooting, device deployment, imaging, and configuration.

·        Familiarity with ITSM/ITIL processes and tools such as ServiceNow or JIRA.

·        Understanding of endpoint security, patching, antivirus, encryption, and compliance

·        requirements.

·        Experience in managing IT assets and the hardware/software lifecycle.

·        Strong troubleshooting and problem-solving abilities.

·        Capacity to work independently in an onsite customer environment.

·        Excellent communication and stakeholder-management skills.

·        Ability to collaborate effectively with local and global IT teams and external vendors.

·        Willingness to travel to secondary sites and warehouses as necessary.