Retail Sales Officer- Luxury Sales

Role Objective:

• To achieve the sales targets by engaging with customers, explaining brand offerings, assisting them in choosing desired products, and completing sales transactions.

Support Teams:

• [Not specified in the provided text]

Job Requirements:

• Education: Graduate
• Relevant Experience: 3-5 years in the Jewelry/Apparel/Fashion Accessories/Similar sector with 2-3 years in a position of similar responsibility.
• Behavioural Skills:Customer Centricity
• Delivers Results
• Nurtures Relationships
• Passionate about our Categories & Products
• Good communication skills
• Knowledge:Sales/retail experience
• Digital Savvy

Process Contributions & Outcomes:

• Sales: Receive and engage with customers to understand their requirements.
• Introduce various product offerings and facilitate customer buying decisions.
• Prepare estimates for selected products and complete sales transactions.
• Process Outcome: Achieve category-wise sales targets for the allocated section.
• Assist customers with sales returns or repair work.
• Performance Measure:Store operating policy adherence
• Increase in customer satisfaction score
• Increase in revenue
• Sales: Retail Operations: Store ManagementAdhere to standard operating procedures in the store.
• Adhere to cost-saving practices undertaken in the store.
• Count and maintain a daily account of stock by managing records of opening and closing stock in the allocated section.
• Report sold stock and ensure stock replenishment.
• Ensure proper and attractive display of products at the appropriate counter.
• Transfer stock to the locker at the close of the day.
• Maintain the safety of products displayed to customers and promptly communicate any potential theft to superiors.
• Monitor dead stock and liaise with the store manager to minimize it.
• Develop and maintain relationships and a network with competitors to leverage leading practices & learning to improve store-level processes.
• Process Outcome: Effective store management.
• Performance Measure: Adherence to policies.
• Sales: Retail Operations: Feedback ManagementCollate and relay customer feedback to corporate teams (e.g., merchandising, retail operations) to improve customer satisfaction and store ratings.
• Process Outcome: Established feedback mechanism.
• Performance Measure: Increase in customer satisfaction score.
• Retail Operations: Field Sales Operations Management: Customer Complaint ResolutionManage customer queries and complaints as per company guidelines.
• Process Outcome: Efficient complaint resolution.
• Performance Measure: Customer satisfaction scores.