Customer Support Associate

Job Overview

We are looking for a Customer Support Associate to become part of our team in India. This entry-level role is perfect for recent graduates who are enthusiastic about delivering outstanding customer service and are keen to enhance their skills within a vibrant work setting.

Key Responsibilities

• Address customer inquiries through phone, email, and chat promptly and professionally.
• Supply accurate information and solutions to customer issues and complaints.
• Record all customer interactions in the support ticketing system.
• Work collaboratively with team members to refine customer service processes and boost customer satisfaction.
• Follow up with customers to confirm their issues are resolved and that they are pleased with the service rendered.
• Help maintain a knowledge base for common questions and troubleshooting guides.

Required Skills and Qualifications

• Outstanding verbal and written communication skills in English.
• Strong problem-solving skills and meticulous attention to detail.
• Capability to thrive in a fast-paced environment and juggle multiple tasks simultaneously.
• Familiarity with customer support software and ticketing systems.
• Basic knowledge of computer systems and software applications.
• Demonstrated empathy and patience in addressing customer concerns.
• A team-oriented individual with a positive outlook and a readiness to learn.

For inquiries, please contact HR Sangeetha

7411573634